Senior Executive - Import Customs Clearance Client Coordinator

at  Express Global Logistics

Job Description : Client Coordinator - Imports
About the role
A client coordinator works to ensure that clients receive the highest level of service and satisfaction by ensuring they have a good experience and issues are handled efficiently and by the best team within the company

Roles and Responsibilities

• Ensuring proactive approach for proper scrutiny of documents and informing client for any discrepancies/ requirements.
• Co-ordinating with Steamer Company for vessel ETA, IGM and Manifest details.
• Ensure Memo and checklist is prepared on time by the Bill of Entry team.
• Forward Advance duty checklist and ensure sufficient fund arrangement is done with importer for execution of the job.
• Ensure Bill of Entry checklist is cross verified before noting the B/E.
• Co-ordinate with Custom department for assessment of Bill of Entry.
• Co-ordinate with delivery order department for collecting final delivery order after payment of custom duty.
• Co-ordinate with Dock dept. for custom clearance.
• Co-ordinate with transporter for arrangement of Vehicle after custom out of charge.
• Co-ordinate with accounts department for sending customer clearance bill with agency charges.
• Provide Day-to-Day MIS report via email or phone for import document.
• Prepare various types of bonds like Indemnity Bond.
• Advance planning of delivery on the basis of importer requirement.
• Prepare day-to-day slab wise detailed working of detention and ground rent, wherever shipping line/CFS provide only consolidated receipt/invoice.
• Register and ensure payment to ports through Port Community System.
• Send DPD intimation to shipping line.
• Regularly visit clients to understand requirements and improve client relationship.
• Ensure all other activities in import clearance under various schemes e.g., EPCG, Advance License, MEIS, FMS, FPS, HSS, Project and Under Concessional Duty Scheme are accomplished properly.
• Preparation of monthly report

Requirements

• Education : Bachelor’s Degree
• Work Experience: 3+ years in Customer Service/Client servicing activities for CHA (Customs House Agents)
• Technical Skills: Intermediate knowledge of Customs law, Knowledge of Import procedures, Microsoft Office Skills
• The candidate must have strong written and verbal communication skills, he/she must be able to multitask and deliver under pressure. The candidate should be proactive and look to bring operational improvements to the Import CHA Department

• Ensuring proactive approach for proper scrutiny of documents and informing client for any discrepancies/ requirements.
• Co-ordinating with Steamer Company for vessel ETA, IGM and Manifest details.
• Ensure Memo and checklist is prepared on time by the Bill of Entry team.
• Forward Advance duty checklist and ensure sufficient fund arrangement is done with importer for execution of the job.
• Ensure Bill of Entry checklist is cross verified before noting the B/E.
• Co-ordinate with Custom department for assessment of Bill of Entry.
• Co-ordinate with delivery order department for collecting final delivery order after payment of custom duty.
• Co-ordinate with Dock dept. for custom clearance.
• Co-ordinate with transporter for arrangement of Vehicle after custom out of charge.
• Co-ordinate with accounts department for sending customer clearance bill with agency charges.
• Provide Day-to-Day MIS report via email or phone for import document.
• Prepare various types of bonds like Indemnity Bond.
• Advance planning of delivery on the basis of importer requirement.
• Prepare day-to-day slab wise detailed working of detention and ground rent, wherever shipping line/CFS provide only consolidated receipt/invoice.
• Register and ensure payment to ports through Port Community System.
• Send DPD intimation to shipping line.
• Regularly visit clients to understand requirements and improve client relationship.
• Ensure all other activities in import clearance under various schemes e.g., EPCG, Advance License, MEIS, FMS, FPS, HSS, Project and Under Concessional Duty Scheme are accomplished properly.
• Preparation of monthly repor