Senior Executive Travel Consultant

at  MultiChoice Group

Designation:
Senior Executive Travel Consultant
Category:
Group Finance
Level:
Senior
Closing date:
27 Sep 2024
Position Type:
Permanent
Location:
MultiChoice City

JOB DESCRIPTION:

The MultiChoice Group is a multinational media and entertainment group headquartered in South Africa, Dubai and the Netherlands with principal operations in pay television, video entertainment, advertising and content security. Brands within the Group include DStv, GOtv, SuperSport, M-Net, DStv Media Sales, Showmax and European-based content security leader Irdeto. We’re proud to say we serve 20 million subscribers across more than 50 African markets, with a successful history of identifying and adapting to industry trends, allowing us to continuously deliver the best in entertainment.
By joining our passionate and creative team, you can help us achieve our objectives of expanding our pay-TV and SVOD (Subscription Video On demand) subscriber bases, improving advertising sales, spearheading cutting-edge technology, supporting local content and providing an exceptional customer experience.
Join Africa’s most loved storyteller!
Reports to: Senior Manager Travel and Conferencing
Direct Reports: None
Division: Group Finance
Department: SSC
Key Customers: Internal: Executive Leadership, Board Members and Guests of Executive Leaders
External: 3rd Party travel suppliers
Location South Africa, Johannesburg, Randburg

QUALIFICATIONS

• Diploma in Travel and Tourism or similar certification
• Must have valid Global Distribution System (GDS) Certificate – preferred Amadeus
• Matric Certificate

EXPERIENCE AND SKILLS

• Minimum of 8 years complex international travel consulting, operating at a Senior Level in the corporate travel management arena with extensive corporate and leisure travel experience
• Personal international travel undertaken
• Demonstrate an excellent understanding of airline terms and travel industry knowledge
• Excellent knowledge and understanding of fares, including contracted fares, construction and round the world fares.
• Knowledgeable and a clear understanding of airline miles and the use thereof for upgrading
• Clear understanding of company travel policy and the need for adherence thereto
• Advanced skills on Amadeus or alternative GDS, to ensure understanding of fare quoting, ticketing, changes and reissues. These must include the ability to reissue a ticket and construct a manual fare build. Relying on the GDS ticket changer is not sufficient as the consultant must be able to check the system if need be
• Experience with Travel Industry Voucher and Travel Itinerary systems, e.g. Procon, Quicktrav, Travelsoft etc.
• Clear understanding of all ticketing and refund principles and all regulatory requirements pertaining to BSP, IATA, ASATA etc
• Excellent understanding of all elements of travel, including airline terms, international travel requirements, ticketing and fares, geography, destination and product knowledge
• Outstanding customer service ethic
• Excellent telephone manner
• Excellent command of spoken and written English
• Advanced levels of IT literacy
• Ability to manage the key stakeholder emergency phone at all times
• Critical support role to Senior Executive Stakeholder who travel extensively
• As support to the Senior Executive stakeholder the successful candidate must be willing and able to put in the extra hours that are required of this position

• Senior Executive Travel Consultant is the dedicated and exclusive single point of contact for accurately and efficiently managing all aspects of our Executive stakeholder’s travel requirements, both business and personal/leisure, while delivering service excellence and positively promoting the customer experience and taking ownership of the end-to-end booking process.
• Performing at an expert/senior level, the applicant must demonstrate an extensive understanding of all aspects of the travel industry, including but not limited to; destination knowledge for both business and leisure travel, travel documentation required, travel regulations, restrictions, requirements, passport control, customs and currencies, international air travel, travel insurance, frequent flyer, and frequent guest programs.
• Travel forms a key component of our business and requires an individual with extensive knowledge of global corporate and leisure travel, to advise on visa and health requirements, airline networks and alliances, ground transportation options, understanding major city layouts, accommodation establishments and their locations, complexity of different time zones and provide various routings for planned travel. The importance of traveller Frequent flyer and frequent guest program must be acknowledged
• With customer service at the fore, the role requires a knowledgeable, proactive and dedicated individual who will provide expert service from start to finish, ensuring a positive and productive travel experience to travellers, while ensuring their personal requirements are met. Thereby creating a long-term mutually beneficial relationships with all internal customers
• Ability to think strategically and assist travel bookers and travellers with every aspect of the trip is paramount to ensure a seamless travel experience
• Position is best suited to someone who is customer focused, understands the importance of responding timeously to requests, takes pride in delivering expert service, is able to thrive in a demanding, fast paced environment and operates at a VVIP level.
• The position is predominantly for corporate travel, but there are aspects of leisure travel arrangements required and will form part of the portfolio.
• Personally available to assist in emergency travel situations