Senior Experience Design Researcher

at  WESTPAC BANKING CORPORATION

48543 SENIOR EXPERIENCE DESIGN RESEARCHER

• Max Term - 12 months
• Barangaroo, NSW
• Be a part of Westpac’s supportive and inclusive team

HOW WILL I HELP?

We are seeking a highly skilled Senior UX Researcher for a 12-month career break backfill. You’ll be embedded in the internet banking team (Forrrestor awarded as Australia’s #1 banking app, 2023) and help create experiences that truly delight our customers. A researcher with strong analytical, communication, leadership and thought leadership skills, who has demonstrated industry experience using qualitative and quantitative methods to solve complex problems.
In this role, you will be responsible for leading user research initiatives and provide valuable insights about users needs, goals and behaviours to inform experience design and development. Working in an agile environment collaborating with UX designers, product owners, stakeholders and cross-functional teams to ensure that our experiences meet the needs of our customers as well as business objectives. In addition to delivering impactful experiences, you’ll help build our research practice, capability, and empower others to facilitate their own research.

HOW DO I APPLY?

Start here. Just click on the APPLY or button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

The role responsibilities include but are not limited to:

• Lead end to end research activities; planning, recruitment, execution, synthesis, development of insights and presenting findings
• Facilitate workshops and co-design sessions using HCD methodologies to define problem space, generate ideation and develop research briefs and methodologies to gain actional insights
• Build wireframes and prototypes to aid research activities and outcomes
• Develop compelling research summaries analysing data to identify key insights and trends
• Confidently present research outcomes to senior stakeholders and teams
• Develop quarterly plans to manage variety of research initiatives based on milestones for digital roadmap delivery
• Actively support value streams and cross-functional teams to identify opportunities and solve problems aligned to customer needs and conceptualise solutions to inform the roadmap
• Link customer insights to relevant program initiatives
• Collaborate with other UX Researchers and Research Ops to improve research practices, capabilities and ways of working
• Mentor designers to develop skills and empower them to facilitate their own research
• Contribute to developing our culture, take an active role engage and share knowledge with the design community
• Build relationships and partner with customer insights and data analytics teams across Westpac