Senior Facilities Manager

at  CBRE

ESSENTIAL SKILLS:

• The job demands a high level of managerial capability, creativity, resourcefulness, interpersonal and communications skills, leadership and organizational abilities.
• Communication and Presentation skills; Excellent communication skills are imperative in this role. The Facilities Management Lead must display a strong ability to be a key influencer with decision-makers, in addition to poise tenacity, confidence, maturity, and humility.
• Diligence and Sense Urgency; The Facilities Management Lead must display diligence in abundance in servicing clients; in addition, time management and a sense of urgency are crucial.
• Quality Control; The Facilities Management Lead must possess an eye for quality and attention to detail.
• Ability to deliver; The Facilities Management Lead must have the ability to deliver in accordance with clients’ specific requirements and a willingness to work as a team player following guidelines and instruction where appropriate. Flexibility in the role is a necessity.
• Bachelor’s degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience
• Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering
• Strong communication, negotiation and analytical skills
• Excellent interpersonal skills
• Ability to lead Change Management programmes
• Ability to manage multi-million Pound/Dollar budgets
• Excellent MS Office Suite skills
• Demonstrable Health & Safety knowledge and/or experience (IOSH minimum)
• Proven record of providing excellent internal and external customer service
  About CBRE Global Workplace Solutions:
  As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
  CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
  Application Process:
  Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being
  shortlisted.
  Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
  No agencies please.
  Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.

KEY RESPONSIBILITIES:

• Acts as single point of contact and develops positive relationships with the client for all facilities management services issues in the UK.
• Responds to problems and concerns; implements policy, rules and regulations.
• Manages on site facilities management operation teams in terms of staffing, training, development and performance.
• Manages contractual relationships and works with the Client’s Representative to assure excellent service delivery to Client’s location; reviews and monitors performance in line with agreed KPI or SLA.
• Supports account management team to monitor and modify the services deliverables in accordance to the change of Client’s business needs.
• Reviews and establishes procedure playbooks that demonstrate performance is being consistently delivered.
• Manages the effective implementation of Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.
• Reviews and manages contract documents to ensure consistency and adherence with client master contract and CBRE’s corporate standards (including insurance requirements and price standards).
• Develops and controls an annual facility budget, including direct and indirect contract service expenses, preventative maintenance costs, project costs, rental expenses, energy management expenses and project/capital items.
• Consistently encourages and introduces innovation to ensure optimal service delivery through the latest on market products and services.
• Uses data and technology to help drive building efficiencies.
• Ensures superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback.
• Maintains close working relations with Engineering and Project Management regarding any maintenance issues, ensuring a proactive approach is maintained.
• Provision of services through third-party contractual relationships for Cleaning, Mailroom, Fabric maintenance and other relevant activities.
• Ensures all statutory compliance requirements are met through the use of CBRE’s HSE & Risk systems and processes.
• Demonstrates tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.