Senior Facilities Supervisor

at  Queen Victoria Hospital NHS Foundation Trust

To have responsibility for risk management and health and safety in the workplace. Report any health and safety issues to the line manager. Ability to work effectively as an individual and without direct Supervision. Determine own work duties and refer to manager when necessary.
Follow clearly defined standard operating procedures and use own initiative when undertaking routine duties. Physically able to carry out role. Occasional moderate effort on feet and moving and handling of equipment required for several long periods during shift. Deal with spillages and emergency deep cleans outside of normal working rota hours.
Attend / conduct / record departmental meetings as appropriate. To ensure compliance with Care Quality Commission (CQC) outcomes, Environmental Health Regulations and National Cleaning Service Specification. Compile duty rosters for staff and arrange adequate cover throughout the shifts within agreed rotas in conjunction with the Facilities Team Leader. Ensure that patients, staff and visitors are courteously assisted and directed in a pleasant manner.
Investigate and resolve complaints promptly and effectively. Provide regular reports to the Facilities Team Leader on aspects of the services as agreed. Develop good working relationships with receivers of the service and respond to reports of any problems quickly, ensuring appropriate action is taken. Maintain and complete all administrative tasks including stock control/adequate levels and monitoring.
Ensure a full debriefing is carried out with the duty Supervisor during handover period. Carry out regular audits in line with the National Standards of Cleanliness as requested by the Head of Facilities. Monitor the collection and transportation of waste in accordance with the requirements of the Trusts Policies and Procedures. Ensure that all relevant Trust policies and procedures are adhered to.
Respond immediately to the pager for circumstances/situations, which arise throughout the Trust. Ensure staff bases and offices are kept clean and tidy at all times. Monitor a Planned Preventative Maintenance programme for all equipment. Report any defects to equipment or maintenance issues.
Monitor the collection and delivery of clean and dirty linen and ensure any discrepancies are dealt with promptly. Ensure postal services operate to Trust procedures. Staff Management Supervise and assist Domestics, Portering, Catering Assistants, Facilities Assistants and Switchboard staff in carrying out their duties. Ensure staff are aware of the duties and standards required and maintain them.
Ensure all routine and ad hoc work is carried out correctly and appropriately. Lead and motivate staff ensuring performance of staff is monitored and reviewed. Assist in the recruitment, induction, development and training of staff. To undertake supervisions and appraisals for all team members as they are due, ensuring feedback on performance is given at regular intervals.
Ensure all Facilities staff wear correct and clean uniform whilst on duty. Contribute positively to the effectiveness and efficiency of the team. Monitor the overall presentation of the staff and report any problems to the line manager. Communicate effectively with your team on a timely basis, ensuring robust systems exist so that staff feel informed.
Participate in staff health and wellbeing issues. Assist in maintaining levels of staff discipline and timekeeping. Report any concerns to the line manager. Ensure staff attend training courses as directed and keep the line manager up to date with any gaps in training and action plan.
Ensure that the Stock cupboard within the Facilities Department is adequately stocked. Provide supervisory support to the Facilities department as and when required. Accept responsibility for department security, whilst staff are working and ensure areas are left secure. Liaise with the Resourcing Team for Bank staffing requirements as and when required

Please refer the Job description for details