Senior Field Service Engineer

at  SAIC

Job ID: 2411275
Location: HUNTSVILLE, AL, US
Date Posted: 2024-08-30
Category: Engineering and Sciences
Subcategory: Field Engineer
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: None
Potential for Remote Work: No
Description
SAIC is currently seeking multiple Field Service Engineers (FSE) to support SAIC’s IBCS Team located onsite at Redstone Arsenal, AL.
TRAVEL: Willingness to travel 25% (CONUS)
This team is responsible for delivering high-level technical support, system integration, and field service engineering for the IBCS Program. The position involves collaborating with military and civilian personnel to ensure the seamless deployment, operation, and maintenance of the IBCS system.

REQUIRED EDUCATION:

• BS and five (9) experience; six (6) years’ experience accepted in lieu of degree (per contract)

REQUIRED SKILLS:

• Experience with tactical networks and troubleshooting
• In field operator training
• Troubleshooting of computer systems and networks
• Good oral communications
• Ability to effectively prioritize and execute tasks in high-pressure environments
• Able to work independently and efficiently with short term deadlines

• This position will provide technical support services in support of maintaining and sustaining fielded IBCS systems, equipment and software at all identified locations
• Represent the IBCS program as the primary point of contact
• Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems
• Assist in the emplacement and initialization of the IBCS system
• Advise customers on the capabilities and limitations of the IBCS system
• Assist in troubleshooting IBCS hardware, software, and networks
• Provide feedback to program leadership regarding system performance and end-user feedback
• Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software
• Conduct training when needed
• Support Program Help Desk as required
• Conduct scheduled equipment inventories
  Qualifications