Senior Financial Services Associate

at  NYU Langone

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children’s hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go to nyulangone.org, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

POSITION SUMMARY:

We have an exciting opportunity to join our team as a Senior Financial Services Associate.
In this role, the successful candidate in this position involves managing billing and insurance follow-up. It requires a deep understanding of contracts and claims processing, a high level of commitment to customer service, and adherence to compliance and departmental policies. The individual will also manage Epic work queues, submit claims and adjustments, work on ad hoc projects, and perform other specialized functions as assigned by Management.

MINIMUM QUALIFICATIONS:

To qualify you must have a Associate’s Degree. Minimum of three years of experience in hospital admissions, or medical record or patients accounts or in a related field of which two must be directly related to the position or an equivalent combination of education and experience. Demonstrated thorough knowledge of third party payor operations, or medical terminology or hospital admissions required. Proficiency with automated patient information or accounting systems. Knowledge of personal computers required. Excellent communication and interpersonal skills required. Demonstrated leadership ability required

PREFERRED QUALIFICATIONS:

Bachelor’s degree in Business Administration, Healthcare Administration, or a related field. Over three years of proven experience within a Revenue Cycle Operations department.
Qualified candidates must be able to effectively communicate with all levels of the organization.
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.
NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $51,243.96 - $61,311.82 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click her

• Billing/Follow-up:
• Review assigned accounts in Epic and third-party remittances to determine accounts requiring actions.
• Verify that charge posting and claims submission are accurate.
• Analyze any open balances and ensure accurate payment posting.
• Complete appropriate follow-up action as necessary.
• Identify and register accounts correctly to ensure timely submission.
• Complete daily assignments and WQ goals.
• Review all coding requests and ensure they are being added to the appropriate WQ.
• Assist team members with questions about specific accounts, policies, and procedures.
• Customer Service:
• Address and resolve patient inquiries and disputes promptly, including all necessary research, follow-up, and communication with departments and the patient.
• Ensure the accuracy of information provided to internal and external customers.
• Demonstrate a high level of commitment to customer service by responding to the needs of internal and external parties or departments.
• Review and resolve escalated customer service inquiries.
• Manage internal/external correspondence:
• Respond to communications in a timely and compliant manner.
• Provide itemized bills, medical records, and other requested documentation in compliance with HIPAA.
• Compliance:
• Adhere to compliance and departmental policies and procedures, including compliance with 100% of HIPAA requirements, required training, and other Hospital mandated activities.
• Understand and adhere to the key performance indicators of RCO Teams.
• Training:
• Serve as a topic Expert/ resource and primary trainer for new and existing staff.
• Provide feedback to management regarding training needs and opportunities.
• Update the onboarding and training manual as needed.
• Specialized Functions:
• Ensure understanding of contracts, fee schedules, and insurance participation.
• Perform credit analysis, manage Epic work queues, and submit voids and adjustments.
• Demonstrate the ability to exercise sound independent judgment by applying the appropriate policy or procedure.
• Recognize, establish, and attend to priorities promptly.
• Know escalation/JOC process and treasury requests.
• Complete special projects and reports assigned by Management; report findings and possible trends.
• Show initiative by suggesting appropriate process improvements.
• Take on additional responsibilities as assigned by Management.
• Complete the HFMA CRCR exam.
• Participate in ODL/ Harvard Mentor courses.
• Work towards increasing team morale and engagement.
  Perform other duties as assigned.