Senior Fintech Operations Manager

at  Jobber

DOES LEADING OUR FINTECH OPERATIONS TEAM AT ONE OF NORTH AMERICA’S FASTEST GROWING STARTUPS EXCITE YOU?

Then Jobber might be the place for you! We’re looking for a Senior Fintech Operations Manager to be part of our fintech operations team.

THE TEAM:

You’ll report to the Senior Director of Fintech Operations and collaborate with senior leadership, including the VP of Fintech and the Director of Fintech Products. Flexibility and the ability to thrive in ambiguity are key, as the fintech space is constantly changing, and we’re looking for someone who can adapt and lead through that change.

A BIT MORE ABOUT US:

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win

Jobber is looking for a dynamic and experienced Senior Fintech Operations Manager to lead our fintech operations team, working closely with our payment processor, Stripe. This role is critical in managing our payment operations, ensuring regulatory compliance, and supporting Jobber’s growth by optimizing and streamlining operational processes.
This is a rare opportunity to build and scale a fintech operations team from the ground up as we continue to grow. We’re seeking a self-starter and strong leader who can identify what needs to be done and take ownership of driving results in a fast-paced, evolving fintech environment. You are a strong communicator who is energized by solving complex problems and have a genuine passion for fintech. You’re a stickler for making things happen especially when you see opportunities for improvement

The Senior Fintech Operations Manager will:

• MANAGE FINTECH OPERATIONS:Lead and oversee all aspects of fintech operations, ensuring the smooth execution of payment processes, from initiation to completion. This includes managing payment workflows, ensuring transaction accuracy, and optimizing operational efficiency. You’ll be responsible for defining and implementing strategies to streamline payment operations, identifying gaps, and improving performance, all while maintaining a high standard of service across payment platforms like Stripe.
• RECONCILIATION:Ensure that all transactions are fully reconciled to reflect accurate financial data. This involves overseeing the reconciliation of payments, fees, and refunds. You will also ensure that all transactions and records meet the requirements for SOC 1 compliance, guaranteeing transparency and traceability within the entire transaction lifecycle.
• REGULATORY COMPLIANCE SUPPORT:Manage operations of the compliance function, working closely with legal teams, and ensuring adherence to industry regulations such as KYC (Know Your Customer), and PCI DSS (Payment Card Industry Data Security Standard). You will also manage the implementation of new Canadian regulations like the Retail Payment Activities Act (RPAA), ensuring that all payment processes remain compliant with evolving global and regional regulatory requirements.
• PAYMENT PROCESSING OBLIGATIONS:Oversee the execution and management of various payment processing obligations, including but not limited to handling 1099Ks, managing escheatment processes, addressing garnishments, and responding to lien notifications. You will ensure all tax and financial reporting obligations related to payment processing are met accurately and in a timely manner.
• ISSUE AND INCIDENT MANAGEMENT:Manage the resolution of all operational issues related to payment processing, covering a wide range of fintech challenges such as failed refund processing, transaction limits monitoring, card reader issues, and issues related to Stripe Capital and Wisetack loans. You will take the lead in incident management, ensuring rapid response to emergencies or operational disruptions, with the goal of minimizing downtime and resolving issues efficiently. This role will be instrumental in freeing up engineering and product teams from incident management, allowing them to focus on core product development.
• PRODUCT SUPPORT:Collaborate with product teams to support the rollout of new products and features. In the early stages of product launches, manual operational support may be required until automation is fully developed. You will work closely with the teams to ensure new products are successfully launched and supported operationally, enabling the product managers to focus on strategic initiatives.
• VENDOR MANAGEMENT:Overseeing or supporting relationships with third-party vendors involved in payment processing, such as Stripe, ensuring service level agreements (SLAs) are met, addressing performance issues, and optimizing vendor services to align with operational goals. You will help negotiate contracts, monitor vendor performance, and manage ongoing relationships to ensure Jobber’s fintech operations remain seamless and efficient.
• FINTECH PROJECT MANAGEMENT:Lead and execute operational projects, particularly those that involve fintech process improvements, system upgrades, or the integration of new payment technologies. As a senior leader, you will ensure that projects are executed on time, within scope, and in alignment with strategic business goals. You will also manage cross-functional teams and stakeholders, ensuring clear communication and alignment throughout the project lifecycle.