Senior Food and Beverage Operations Manager

at  ICC Sydney

Australia’s premier convention, exhibition and entertainment precinct, ICC Sydney is a world class brand, managed by a close-knit family of extraordinary people.
More than a venue, we are a community of passionate professionals that place our people first.
We are proud to support a diverse team of world class professionals. Our welcoming and inclusive workplace invites you to put your best self forward throughout our recruitment process, and so if any adjustments are required at any stage of the recruitment process, please reach out to our hiring team via email: careers@iccsydney.com or telephone: 9215 7188. Alternatively, advise us if you would like to be contacted by a representative of one of our internal diversity streams for further support.

ABOUT THIS OPPORTUNITY:

We are seeking a highly motivated people leader to manage, inspire and develop a large and diverse team of food and beverage team members.

In this role, you will be responsible for the operational leadership of the food and beverage delivery across all three venues here at ICC Sydney; ranging from bespoke VIP events, to Gala dinners for 2,000 delegates, exciting exhibitions and retail services across cafés, kiosks and pop up restaurants. You will:

• Foster and maintain positive client and customer relations by planning, executing and delivering Food and Beverage services for events to ensure the expectations of clients are met;
• Drive customer-focused services, ensuring that service delivery is timely, effective and efficient;
• Ensure coordination and liaise with various departments to plan the culinary related logistics for an event;
• Provide leadership, support, coaching and guidance to a diverse world-class team of food and beverage team members including performance management;
• Assist with the scheduling and coordination of daily operational front of house staffing requirements;
• Assist with the recruitment, training, and mentorship of our high-performing Food and Beverage team.

REQUIRED SKILLS & EXPERIENCE:

• Valid NSW RSA Competency card – essential.
• Food Safety Supervisor certificate – desirable.
• Minimum four years industry experience including two years in a management role.
• Demonstrated ability to deliver a high level of customer service.
• Experience with managing a large diverse team desirable
• Excellent communication skills at all levels.
• Ability to work in a physically demanding role walking more than 10,000 steps each day across our precinct.
• Valid working rights in Australia.
• You must be 18 years or over.

WHAT TO EXPECT NEXT:

If this sounds like the right role for you, we look forward to receiving your application.
At ICC Sydney, we trust your resume covers your skills, but we’re also looking for like-minded passionate, warm, and friendly people to continue to build on our strong culture. Should your application progress, you will be invited to attend an interview.
To be eligible for employment you must have valid working rights in Australia.
Please Note; relevant screening checks will be conducted as part of the recruitment process. This includes a National Police Background Check for successful candidates. You will also be required to show proof of identity that meets the 100-point check. Shortlisted candidates may also be required to complete an appropriate and relevant health assessment as part of the recruitment process

• Foster and maintain positive client and customer relations by planning, executing and delivering Food and Beverage services for events to ensure the expectations of clients are met;
• Drive customer-focused services, ensuring that service delivery is timely, effective and efficient;
• Ensure coordination and liaise with various departments to plan the culinary related logistics for an event;
• Provide leadership, support, coaching and guidance to a diverse world-class team of food and beverage team members including performance management;
• Assist with the scheduling and coordination of daily operational front of house staffing requirements;
• Assist with the recruitment, training, and mentorship of our high-performing Food and Beverage team