Senior Franchise Business Consultant

at  GOSH

WHO WE ARE:

In 1998, the first Lennys opened in the small town of Bartlett, Tennessee, just north of Memphis. And from the very first day, Lennys delivered on the promise of providing great food to every guest. Lennys commitment to quality ingredients and exceptional service, as well as the knowledge of the kind of subs that people love, inspired us to create one of the most innovative menus in the industry. Naturally, it wasn’t long before entrepreneurs caught word of this and desired to bring Lennys to their communities.
Lennys’ legacy continues to this very day. The energy of our new management team is contagious, and we are excited about the long-term potential of the brand and the success of our franchisees. With over 100 locations open or in development, Lennys is a stand-out brand with huge brand equity, low investment costs and huge potential earnings in the immensely popular sandwich industry.

POSITION DESCRIPTION

Position Title: Senior Franchise Business Consultant
Department: Operations
Reports To: Sr. Director of Operations
Lennys Grill & Subs is looking for a relentless Change Agent for our beloved Sandwich Brand which is embarking on an aggressive growth trajectory! If you thrive on challenges and have a solid track record in transforming operation performances through working with others, this might be the opportunity for you! The Senior Franchise Business Consultant embraces the Lenny’s brand, is resilient, resourceful and entrepreneurial. He/she will be driving the success of Lenny’s through working closely with Franchise Owners to provide coaching, guidance, and the needed expertise to facilitate their success! The Senior Franchise Business Consultant will be assigned a territory consisting of approximately 40 restaurants.

ACCOUNTABILITIES:

• Achieves financial and operational results through effective oversight of operations programs and initiatives.
• Completes targeted number of restaurant/FO’s visits and provides exemplary business consulting services to Franchise Partners to drive their success.
• Plans field time appropriately to gain efficiencies and utilizes all systems and tools needed to execute highly effective visits.
• Works as needed with cross-functional teams such as R&D, marketing, purchasing, training and others to launch and achieve targeted results for operations programs and initiatives. Ensures all FOs participate in all initiatives.
• Builds leaders; provides continuous leadership to his/her FO’s related to leadership and successful operations management.
• Launches new operational programs, food products/other promotional items associated with the annual marketing calendar.
• Represents company operations as needed on various operations, Franchise Advisory Council, R&D, training, information technology, purchasing or another functional committee as needed.
• Ensures specifications/Standard Operating Procedures and Food Safety procedures are followed (proper Brand representation).
• Ensures franchise participation in the Service Excellence program and uses data to coach, counsel and recognize operators.
• Executes brand marketing plan.
• Reviews P&L reports for each location in territory on a regular basis, leads analysis discussions with FO’s and supports the development of action plans for improvement.
• Formulates action plans and sets deadlines for completion/compliance where needed.

POSITION REQUIREMENTS:

• 7-10 years of restaurant/franchise operations experience.
• Quick service, multi-unit franchise operations, and/or hospitality industry experience.
• Strong ability to build relationships, effectively communicate and positively influence Franchisees and other key constituents.
• Strong financial acumen, analysis/problem solving, negotiating, and influencing skills.
• Demonstrated and successful ability to lead, motivate, hold accountable, develop, direct, and achieve target results for Franchise Partners.
• Ability to travel 80% of the time.
• Demonstrated history for flexibility and urgency in prioritizing and organizing projects.
• Possesses a high degree of driving with a proven history of achieving results.
• Excellent communication (written and oral), organization and critical thinking skills.
• Proficiency in Microsoft computer skills, i.e. Word, PowerPoint, and Excel.

Please refer the Job description for details