Senior Front Desk Counselor
at Postgraduate Center For Mental Heal
New York State, New York, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 20 Nov, 2024 | USD 20 Hourly | 22 Aug, 2024 | 1 year(s) or above | Microsoft Office,Mental Health,Interpersonal Skills,Emergency Situations,Communication Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
JOB SCOPE:
The Front Desk Counselor provides supportive counseling and crisis intervention as required by individual residents. Major areas of responsibility include monitoring the safety and security of the facility, providing good customer service, and exercising good judgment in managing crises.
KNOWLEDGE:
- Microsoft Office
- Foothold AWARDS
- CPR/First Aid
SKILLS AND ABILITIES:
- Strong customer services skills
- Excellent interpersonal skills and ability to relate to residents.
- Strong oral and written communication skills
- Ability to effectively manage time
- Good judgment
- Ability to appropriately assess and respond to situations, including ability to de-escalate residents
- Ability to remain calm and focused in emergency situations
- Ability to work effectively with others and demonstrate conflict resolution skills
EDUCATION AND EXPERIENCE:
- High School Diploma or equivalent is required, college degree or 2 years of college in a mental health field desired.
- Minimum one year experience working as a counselor in a residential, mental health or related setting.
How To Apply:
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Responsibilities:
- Maintain the environment of the facility safely and securely, including monitoring video surveillance cameras and conducting hourly building walk-throughs to assess the physical environment, and ensure the well-being of residents.
- Document significant building activities and events in the Communication Logbook.
- Perform light maintenance and housekeeping skills, such as picking up or emptying garbage, mopping up spills, shoveling snow, etc.
- Ensure all resident visitors provide identification and sign in the Visitor Log.
- Conduct monthly fire drills.
- Assess and respond to resident situations, including the utilization of de-escalation techniques.
- Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in the program log, incident reports, and on appropriate forms in a timely manner.
- Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.
- Maintain accurate client case records, including writing progress notes and creating service plans, when needed, and as promulgated in PCMH Policies and Procedures.
- Conduct apartment inspections and provide support to clients with regard to daily living skills.
- Escort clients in the community to medical, benefit, or other pertinent appointments.
- Participate in residential staff meetings.
- Remain on site until relief staff arrive.
- Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.
- Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director or Regional Director for Residential Services.
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Hospital/Health Care
Pharma / Biotech / Healthcare / Medical / R&D
Administration
Diploma
A mental health field desired
Proficient
1
New York State, USA