Senior Front Office Manager - Hilton San Francisco Union Square

at  Hilton

Senior Front Office Manager - Hilton San Francisco Union Square
Hilton San Francisco Union Square is seeking a Senior Front Office Manager to lead the Front Office team!
As one of the tallest buildings in the city, this historic yet innovative 3-tower hotel has 1,921 rooms, 134,500 square feet of banquet space, and 4 food and beverage outlets. Located in the heart of San Francisco, the Hilton San Francisco Union Square is in the middle of everywhere you want to go!
The ideal candidate will have 2 years of Hotel Management experience, Hilton brand and union management experience is strongly preferred. In this role you will manage the day to day operations of The Front Office of approximately 95 team members, working closely with convention guests, coaching team members and problem solving any guest issues.
A Senior Front Office Manager is responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Salary Range: $85,000 - $95,000 Annually

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team member