Senior Functional Consultant - MS Dynamics CRM

at  NTT Data

MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

• Bachelor’s Degree or equivalent in Information Technology or Computer Science or related field
• Dynamics CRM certifications
  Workplace type:
  Hybrid Working

RESPONSIBILITIES WILL INCLUDE:

• Deliver professional services through design, implementation, and configuration of Dynamics CRM as required by the project.
• Provide industry specific Microsoft Dynamics 365 solution implementations, extensions and upgrades
• Lead functional design best practice for digital projects
• Write functional specifications and help write User Stories for Dynamics 365 engagements
• Be accountable for defined work assignments/projects
• Support functional resources in workshops and proof of concepts/pilots implementations
• Assist with preparation of proposals and demos

TO BE SUCCESSFUL IN THIS ROLE YOU WILL NEED THE FOLLOWING SKILLS OR QUALITIES:

• Extensive experience in customisation, configuration, extension and functional design of Dynamics CE Customer Service and Sales. Marketing/Customer Insights a bonus
• Strong experience in D365 professional services delivery and hands-on, documented experience of at least 3 Microsoft Dynamics CRM implementations
• Experience producing functional artefacts to communicate an understanding of the organisations current state and their target business and ICT architectures
• Demonstrated ability to multi-task in a fast-paced environment with competing priorities
• Excellent communication (both written and verbal) and presentation skills with strong ability to work with technical and non-technical stakeholders
• Certifications in Microsoft Dynamics 365 & Power Platform