Senior Fundraising Operations Database Officer

at  Fitzgerald HR

Reporting to: Database Manager
Job Type: 12 month contract (Maternity cover)
Hours of work: Full time (37.5 hours pw)
Salary: £37,000 pa + benefits
Location: Hybrid working with at least 1 day in the office near Brixton, London

The Senior Fundraising Operations Database Officer is a key role within the Fundraising Operations team. This varied and diverse team covers our communications work internally and externally, our fundraising operation, our fundraising work with Trusts and Foundations, Philanthropy, Supporter Engagement, Individual Giving and Community and Events.
The successful role holder will lead on a number of weekly and monthly data import processes, ensuring income and supporter contact data is loaded accurately onto the CRM system. You will work closely with the Database Manager in the management and development of the Charity CRM database, championing its use across fundraising and identifying opportunities for system improvement and development. They will also work with colleagues across fundraising and communications to support the selection of data for marketing campaigns.

Your purpose will be fourfold:

• To lead on weekly and monthly data import processes across a wide range of offline and online income streams ensuring data is imported promptly, accurately and all anomalies investigated and resolved.
• In conjunction with the Database Manager undertake data marketing selections, ensuring selection briefs are fully understood and data integrity maintained through testing and data quality checks.
• To work closely with the Database Manager and fundraising and communications colleagues to develop and continuously improve operational processes, the use of Charity CRM and database reporting, both in terms of Charity CRM and Power BI.
• Undertake in full the Supporter Services Assistant role when they are on leave ensuring supporter enquiries are responded to, income recorded accurately on Charity CRM, donors thanked and that supporter records on Charity CRM are kept up to date.

You will use the Access Charity Customer Relationship Management (CRM) database to make sure all necessary information is recorded consistently, kept up to date and maintained in accordance with database management procedures. You will work closely with the Database Manager to highlight opportunities for improvements to processes and procedures.