Senior Healthcare Pathways and Performance Manager

at  Vitality

KEY ACTIONS

• Support the Provider Management and Strategy Director in meeting company needs by leading on the delivery of networks and pathways, driving up directionality and supplying insight (for now and colleagues use) that drives our provider strategy and utilisation
• Management of the entire process of networks/pathway development, from working with key stakeholders on design, to effective RFI and RFP processes to understand market capability and opportunity, to implementation of all aspects of the pathways/networks, moving into observation and maintenance of the processes when pathways/networks move to BAU
• Drive innovation in internal processes and the utilisation of technology to ensure that ‘customer’ needs are being met from functional processes linked to areas of responsibility
• Deputise as needed for the Provider Management and Strategy Director and CCO
• Responsibility for the distinct Network and Pathway, and the Performance functions and driving these areas to deliver for the business in expectation and need, setting clear strategy and objectives for direct reports and overseeing team and functions performance, in addition you will be responsible for feeding upwards the outcomes to ensure direct stakeholders and the broader business have a clear understanding of the value brought to the business by the department
• Drive innovation and directional performance buy working with trusted 3rd parties to meet evolving business needs (e.g. Doctify, Healthcode), ensuring that here is oversight of broader business strategic needs and how our partners can support the organisation as well as the department
• Development of procurement and contractual documentation and standards in partnership with the legal and clinical functions where appropriate to ensure network requirements meet every business and member need as well as ensuring controlled delivery of quality and commercial outcomes
• Oversee our broader directional performance and strategy, working with key provider colleagues to identify performance issues and collaboratively address issues and failures via appropriate methods (e.g. technological developments, provider engagement, processes/teams in frontline environments)
• Directly and indirectly (via direct reports) engage the leading healthcare hospital and facilities, consultant bodies and key industry influencers in the UK market to maintain relations, drive supplier performance and engage on mutually beneficial projects to drive improved member experiences and manage costs

ABOUT US

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place.
We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

ABOUT THE ROLE

Team – Hospital Management
Working Pattern - Hybrid – 2 days per week in any of the Vitality Offices (Bournemouth, London or Stockport). Full time hours.

TOP 3 SKILLS NEEDED FOR THIS ROLE:

• Extensive PMI Market knowledge
• Stakeholder management
• Proficient with complex data

WHAT THIS ROLE IS ALL ABOUT:

This role is responsible for leading the organisation in the design and development, tendering, implementation and ongoing management of healthcare networks and pathways. In addition the role holder will have management and oversight of provider insights, utilising data on all aspects of provider performance. Supporting the business in understanding opportunities to improve its provider utilisation and engagement.
You will be experienced in the design, procurement and delivery of networks and/or pathway management in a private healthcare provider or insurer environment. With significant exposure to the roll out of effective process that require external engagement and significant internal management of key teams and stakeholders.
You will be comfortable with analytics (interpreting and sharing insight) and using data to drive your decisions and communicate with others internally and externally. You will also be experienced with contractual terminology and used to working with legal teams to develop and drive innovative contractual agreements for the betterment of services and commercial outcomes.
You will be managing two key functional areas within the department and will be comfortable managing 2 senior team members with flexibility in your management style. In addition you will be comfortable in being a presence in your area of responsibility and be able to engage and inspire employees in all roles at all levels as to the departmental and business purposes.
Travel will be required, typically on a fortnightly basis between our different UK office locations and to hospital and facility sites.

ESSENTIAL SKILLS NEEDED TO FULFIL THIS ROLE:

• Previous experience (>2 years) of network/pathway management at a senior level
• Experience of procurement and contractual development within networks and pathways
• Previous experience of leading functions from both a people and strategy perspective
• Track record of leading successful change initiatives/projects/programmes
• The ability to interpret and present complex data
• The ability to successfully present ideas and initiatives to others using a variety of tools and methods
• Experience in engaging with and influencing internal and external organisations at all levels