Senior Help Desk Technician

at  EXPERIAN

Company Description
Ready to make a difference? Experian has evolved into a global tech company and in data and analytics. We’re passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We’re a member of the FTSE 30 and for more than 125 years we’ve helped economies and communities flourish – and we’re not done.
Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We’re investing in the future, through new technologies, experienced people and new ideas so we can help create a better tomorrow. To do this we employ ‘big-thinkers’ and ‘can-doers’ that share our purpose #uniquelyexperian
Job Description
Diagnose and provide support to all members of the team related to products problems, including escalations and troubleshooting of escalated cases. Also will assist the manager’s and supervisor with Quality assurance assessments and training to our employees.

Qualifications

• High School completed.
• Minimum of 3+ years of experience, 2 years in the technical support area.
• PC, Internet knowledge (internet explorer, Firefox, and Chrome), troubleshooting supporting by phone and email, (FTP, XML, Json).
• Advanced English Language skills, both verbal and written. (85% or above)
• Strong capability to resolve complex technical issues.
• New assignments and responsibilities.
• System logs, error messages, and user reports to identify the cause of problems.
• Experience creating guidelines and documentation.
• Can clear our pre-employment screening.
• ITIL sound experience.
• Experience of company products and applications

Please refer the Job description for details