Senior Helpdesk

at  Hikma Pharmaceuticals PLC

Founded by Samih Darwazah over 40 years ago in Jordan, Hikma’s purpose is to provide affordable, quality medicines to the people who are competent. Based on very solid foundations, we continue to innovate daily and find practical solutions to transform the lives of the millions of people we serve.
At the end of the 1980s, we extended ours beyond the Middle East and acquired land in Portugal for the construction of a sterile factory for injectable pharmaceutical products. This was an important turning point for the company, and our first step into a new region. Today, in Portugal, we have more than 900 employees and 3 factories for the production of injectable medicines.
Hikma, intends to recruit a Senior Helpdesk (m/f) to integrate Information Technology Department, on-site work.

• Ensures all desktop hardware, software and components are properly installed and configured on each workstation as per organization standards
• Assists with tasks that arise when other Information Systems personnel are not present or need assistance.
• Escalates and monitors unresolved technical issues to a higher support tier
• Provides excellent customer service. Be visible and available to users who require technical assistance
• Provides management and administrative support of digital communication systems; including on-boarding training and orientation for staff and administrations.
• Understands Hikma policies, services, and staff and adheres to all corporate policies and procedures
• Clearly documents features, technical specifications, and infrastructure requirements for self-produced technical work and job processes. As well as documents compliance for future reference and audit
• Follows procedures, backups, troubleshooting, and health checks, completion and sign-off
• Maintaining positive supplier relations, evaluating supply options, and maintaining accurate records.
• Manages small to medium sized projects local or corporate driven according to agree upon budgets and schedules