Senior HR Advisor

at  Carrier

REQUIREMENTS

• University Degree.
• 2 years of experience in the area.
• Advanced and conversational English.
• Experience in payroll processes in the U.S. or Mexico (Benefits).
• Knowledge in Workday, Microsoft Office, SAP Global View (desired).

ROLE RESPONSIBILITIES

• Provide HR transaction support for core HR processes, including hiring, terminations & job changes.
• Update and maintain employee records in Workday; create and deliver HR reports, maintain personnel files.
• Resolve requests through servicenow case management system, striving for first contact resolution.
• Actively build and develop the HR knowledge base to help GPS colleagues perform duties with efficiency and high quality.
• Participate in continuous improvement projects to improve employee experience and enhance efficiency.
• Apply sound judgement and discretion with sensitive information.
• Provide input to the development of Workday & servicenow enhancements to improve employee experience.
• Update business processes and process documentation to ensure accuracy, relevance and consistency.
• Document new processes and or update missing steps in process documents, as needed.
• Provide guidance and mentorship to peers in processing HR transactions.