Senior Human Resources Coordinator (12 Month Fixed-Term Contract)

at  Fragomen

Job Description
Senior Human Resources Coordinator
Full-time, 12 month fixed-term contract
Sheffield, UK
About the team:
The role will join the EMEA HR and Talent Acquisition team, which consists of 21 dedicated professionals working across Fragomen’s 13 offices in Europe, the Middle East and Africa. We all work closely together in a dynamic and engaging way to support the Firm across all recruitment and HR needs.
The role will report into the Sheffield-based HR Manager who leads our HR Shared Services team.
About the role:
The role is based in our small, friendly Sheffield-based HR Shared Services Team providing administrative HR support and guidance to over 1000 employees across the UK, Ireland, Europe, Middle East and Africa.
The role will be responsible for providing administrative support and involves the prompt execution of tasks and activities to support an effective and efficient HR team.
In partnership with the HR team, this role will be responsible for the employee lifecycle for our employees including coordinating all necessary onboarding compliance involved in preparing a new joiner to the Firm through to offboarding.
This will require engaging with internal stakeholders and external third parties to ensure a smooth and efficient process.

Other key responsibilities include:

• First line support for all people related queries, managed through our ticketing system, adhering to agreed SLA timeframe.
• Running the relevant administrative processes ensuring a smooth, engaging onboarding and offboarding experience
• Drafting and issuing employee documentation – templated and non templated
• Ensuring that pre-employment screening checks are completed for UK and Irish new hires via our third-party vendor, responding to general employee/vendor queries.
• Ensuring compliance across all people related processes such as probation, contract expiry, work permits, etc.
• Monitoring absence levels, escalating to the relevant HR Manager or Specialist where required and generating reports.
• Run management reports as prompted, such as general headcount reports or training completion reports.
• Benefits administration actions for the European offices, such as enrolling employees into the Private Medical cover.
• Coordinate the monthly overtime collation for the UK offices ahead of payroll deadlines, updating payroll accordingly.
• Other ad hoc HR support and projects for the wider EMEA region.

About you:
You will have good level of experience administration, ideally within a HR function. You must also be comfortable handling confidential and sensitive information.
You will preferably be able to speak French, German, Polish or Dutch.
You will also have excellent organisation and communication skills, the ability to work in a fast-paced environment is essential to this role.

Also required:

• Able to take own initiative and anticipate needs of our employees.
• Detail-oriented and the ability to provide high levels of accuracy in all work.
• Strong time management skills.
• Excellent customer/client service skills.
• Proven ability to work well as a member of a team, as well as the ability to work independently.
• Working with a service ticketing system, ideally Service Now, would be preferred but not essential.
• Degree level education, or a CIPD Level 3 would be preferred, but is not essential.

Fragomen in Sheffield:
Our Sheffield office is based in the city centre with the added bonus of free on-site parking, as well as several public transport links close by. The office has approximately 400 people working collaboratively and creating a dynamic, positive environment with over 20 different languages being spoken. You can expect a great working environment and regular events such as Summer and Christmas parties, social and cultural events.
The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR including Pro Bono, Social and Sustainability. The RBP initiatives offer great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status

• First line support for all people related queries, managed through our ticketing system, adhering to agreed SLA timeframe.
• Running the relevant administrative processes ensuring a smooth, engaging onboarding and offboarding experience
• Drafting and issuing employee documentation – templated and non templated
• Ensuring that pre-employment screening checks are completed for UK and Irish new hires via our third-party vendor, responding to general employee/vendor queries.
• Ensuring compliance across all people related processes such as probation, contract expiry, work permits, etc.
• Monitoring absence levels, escalating to the relevant HR Manager or Specialist where required and generating reports.
• Run management reports as prompted, such as general headcount reports or training completion reports.
• Benefits administration actions for the European offices, such as enrolling employees into the Private Medical cover.
• Coordinate the monthly overtime collation for the UK offices ahead of payroll deadlines, updating payroll accordingly.
• Other ad hoc HR support and projects for the wider EMEA region