SENIOR ICT OFFICER - (BSS - ACFS) - FIXED TERM

at  Hull City Council

ICT

Job term
Full Time
Appointment type
Fixed Term
Hours
37
Division
Finance & Transformation - Directorate
Closing Date
12 February 2025
Proposed Shortlisting Date
18 February 2025
Proposed Interview Date
25 February 2025
Place of work
Brunswick House, Hull HU2 9DB
For an informal discussion please contact
Di Jeynes
Contact telephone
01482 613 662
This post is Fixed Term until 30 September 2025
An exciting opportunity has arisen to join the Business Specialist Systems (BSS) Team who provide ICT Application support to Adults Social Care (ASC) and to Children & Young People’s Services (CYPS) known together as Adult’s and Children’s Family Services (ACFS). The post is for a fixed term of 6 months initially.
This is an important role in the delivery of a responsive and strategically driven Finance and Digital transformation of service to ACFS business areas. Key to this, is to ensure the service effectively responds to the challenges, problems and opportunities encountered by the Adults and Children’s Family Service areas’ independent and joint change and improvement programmes, linking closely to the Council’s Making Technology Work Corporate Programme.
The postholder will support the delivery of major projects to finance, education and social care systems, and also ensure key Digital solutions are maintained for a range of application products for the business areas including Liquidlogic LAS, LCS & EHM, ContrOCC, Synergy Education and Core+ systems, and incorporating corporate solutions. You will work alongside other Senior ICT Officers to provide support and assistance to ICT Officers with resolving technical support calls and in delivering new solutions and system enhancements via Roadmap upgrades and Implementation Projects.
We are looking to appoint a creative and self-motivated individual who has excellent ICT and communication skills. The role requires a thorough working knowledge and experience of working with either Liquidlogic LAS or LCS/EHM, ContrOCC Adults, or of Synergy Education and Core+ suite, and a good understanding of other systems which they may have integration with. You will have the skills to work well with colleagues at all levels and be able to respond to complex queries using technology solutions in response to business problems. In addition, you will have a good awareness of the Council’s current and future ICT specialist application portfolio for ACFS.

Specifically, the successful candidates will:

• Work with Senior Business Support colleagues in understanding user issues and the needs of Adults and Childrens Family Services
• Demonstrate a good understanding of service desk function and how they support Social Care or Education Systems
• Have the ability to interrogate systems as required, ensure business continuity through system availability and configuration
• Support the business areas by carrying out any necessary tasks and functions on business critical application systems
• Provide adequate ICT application system controls to ensure Data Protection, access for Freedom of Information requests, Security & User permissions etc.
• Liaise with 3rd party supplier support, and with partner agencies for technical issues and resolution
• Provide support, guidance, and occasional training in provision of a specialist application products to internal and external users of Social Care and Education systems as part of the local Service Level Agreement

The post is a great opportunity to join an established professional team and to help us to support the Council’s ambitious digital agenda – an agenda which seeks to improve the lives of the citizens of Kingston upon Hull, and visitors to our City, through the innovative application of technology.
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
For an informal discussion about the role, please contact Di Jeynes, Team Manager Business Support Specialist (ACFS) on 01482 613 662 or email diane.jeynes@hullcc.gov.uk
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Please ensure that you complete and submit your application by midnight on the closing date.
We are committed to increasing the diversity, equity, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.
Any offer of employment to the above post will be subject to receipt of a satisfactory Enhanced Disclosure from the Disclosure & Barring Service.
Hull City Council embraces the principles of WorkSmart and this post has been identified as a suitable role. WorkSmart principles create opportunities facilitating a combination of working in the office, ad hoc homeworking, or working from various locations, therefore being flexible about where/ how you carry out your role, the specific opportunities available will be discussed at interview.

Please refer the Job description for details