Senior Immigration Consultant

at  Fragomen

Job Description
About us:
Fragomen is the world’s leading exclusive provider of immigration services. We are a firm of more than 6,200 immigration-focused professionals and staff spanning more than 60 offices worldwide. Immigration has been our sole focus for 70 years, and today we offer support in more than 170 countries. We are problem-solvers, innovators and established thought leaders in immigration, providing strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations.
Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.
About the team:
In addition to working with other Senior Consultants in the Ireland practice, this role will specifically see the successful candidate serve as principal client contact for an identified major technology client. This will involve advising the client (in conjunction with manager) on technical aspects of Irish immigration, managing ramps and becoming a subject matter expert in the client’s immigration programme and needs. This role will be generally dedicated to this single client and will support the manager in managing a team of consultants, along with deputising in their absence.
Fragomen in Dublin is an immigration consultancy with an enthusiastic team of professionals with extensive experience in Irish immigration and best practices. We provide the full suite of Irish immigration support to some of the biggest employers in the country and the world across multiple industries.
About the role:
The Senior Consultant will work closely with the Manager in their team to assist with certain management tasks where appropriate. You will also manage intake of cases directly and progress cases from end-to-end.

Other key responsibilities will include:

• Assists Manager with case reviews where appropriate
• Advice on complex matters under the supervision of the Manager, if required
• Ensuring applications are accurate
• Spot and rectify technical or procedural issues
• Ensure all cases on WIP reports are billed correctly and assists Manager to ensure consistent, efficient, and real-time billing for the team
• Full support to clients (case working and strategic advice)
• Actively manages client relationships
• Leading client presentations
• Responsible for the provision of technical/procedural updates to clients
• Acts as a key point of contact with the Manager on clients
• Ensures that clients SLAs are consistently met and reviews and finalises root cause analyses for Managers
• Leads client meetings without supervision from a Manager
• Mentors and trains team members and new starters
• Oversees status of cases through utilization of case management and billing systems
• Special projects (client or operational)
• Delegation of client reporting requirements
• Troubleshooting client issues for the team and proactively identifies potential issues in a timely fashion
• Oversees the management of status reports for assigned clients

About you:
The ideal person for this role will be a self-starter with a strong background in similar roles and excellent organisational skills. You will also be an excellent communicator both written and verbally and able to manage your own time effectively.

Also required:

• Previous immigration experience is essential
• Strong interest in immigration, as well as the desire to further career within this field
• Client facing skills and experience are required
• Proven ability to multi-task with excellent attention to detail
• Enthusiastic and pro-active
• Strong listening skills

Fragomen in Dublin:
The Ireland office has a great team full of dynamic individuals all from different backgrounds with some of the best in the business when it comes to Immigration. From lunching together to painting activities and monthly treats you will always feel part of the family here.
The Firm operates a hybrid working model, which incorporates a blend of in-person attendance as well as working from home – our aim being to fully leverage our remote working technology and provide a balance for our people in the way that they work.
Whether in the office or working remotely, we are proud of our team spirit and we like to reflect this in the way that we work and everything we do. Our Responsible Business Strategy (RBS) prioritises Fragomen’s social responsibility through one cross-cutting theme and five focus areas.. These focus areas include: Wellbeing, Diversity and Inclusion, Charity & Pro bono work, Social and Environmental & Sustainability. The RBS initiative offers great opportunities for everyone at Fragomen to get involved and help steer a variety of initiatives and activities at the Firm. These range from social events and activities, to regular wellbeing newsletters and diversity discussions.
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status

• Assists Manager with case reviews where appropriate
• Advice on complex matters under the supervision of the Manager, if required
• Ensuring applications are accurate
• Spot and rectify technical or procedural issues
• Ensure all cases on WIP reports are billed correctly and assists Manager to ensure consistent, efficient, and real-time billing for the team
• Full support to clients (case working and strategic advice)
• Actively manages client relationships
• Leading client presentations
• Responsible for the provision of technical/procedural updates to clients
• Acts as a key point of contact with the Manager on clients
• Ensures that clients SLAs are consistently met and reviews and finalises root cause analyses for Managers
• Leads client meetings without supervision from a Manager
• Mentors and trains team members and new starters
• Oversees status of cases through utilization of case management and billing systems
• Special projects (client or operational)
• Delegation of client reporting requirements
• Troubleshooting client issues for the team and proactively identifies potential issues in a timely fashion
• Oversees the management of status reports for assigned client