Senior Implementation Analyst

at  Availity LLC

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
Sets up and installs technical systems, applications or process designs for client’s purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.
At Availity, we’re not just another Healthcare Technology company; we’re pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we’re a global team united by a powerful mission.
We’re on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we’re the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We’re transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation’s premier healthcare ecosystem.
Reporting to the Manager, Implementation Services; The Senior Implementation Analyst focuses on the design, development, implementation and support of EDI, electronic commerce, and application integration solutions. This includes transactions to be exchanged between Availity, and its business partners. The role is accountable for assessing, analyzing, and implementing solutions in a timely and efficient manner. The Senior Implementation Analyst is responsible for executing and maintaining implementation processes and training internal and external stakeholders of those processes. The Senior Implementation Analyst acts as a mentor to Implementation Analysts on their team to ensure all implementation activities are followed based on Availity standards. This position will be called upon to serve in multiple roles in a fast-paced, entrepreneurial corporate environment.

To be qualified for this position, you:

• Have a minimum of 5 years’ experience with managing moderate to highly complex implementations and delivering results with speed, accountability and trust.
• Have a minimum of 7 years related experience in a technology (information exchange) and/or health care environment.
• Have a Bachelor’s degree or the equivalent work experience.
• Create and execute test plans and resolve defects and possess strong analytical skills.
• Establish and maintain effective working relationships, supporting internal and external partners.
• Effectively manage multiple client issues in a timely and efficient manner.
• Work with external and internal partners including production support teams and information technology.
• Have excellent written and verbal communication skills including strong presentation skills and the ability to present executive summaries in a concise manner.
• Demonstrate the ability to use discretion and make sound decisions.
• Work under pressure, maintaining composure and professionalism in an interrupt-driven environment.
• Effectively manage multiple priorities in a fast-paced environment and are flexible with the ability to embrace change.
• Are proficient using PC skills and MS Suite products.
• Have extensive knowledge of the health care industry specifically transactional systems, provider office operations, and customer service processes in a healthcare company.
• Build strong relationships and thrive at collaborating with teammates.
• Work independently with minimal guidance with a strong focus on accountability for issue resolution.
• Have a thorough understanding of HIPAA implementation guides for claim and other transactions.
• Know ICD-9/ICD-10 and Possess an in depth knowledge of the ANSI X12N format including 837P, 837I, 835, 270/271, 276/277, 278, CCR/CCD, HL7 transaction sets a plus.
• Remain current with Health Information Exchange industry tools and technology developments.

What will set you apart:

• Experience working in an entrepreneurial company a plus
• Experience with Submitters, Vendors and/or Receivers/Payers a plus
• Proven experience in software implementations a plus

What you will be doing:

Implementation Planning:

• This role is responsible for all complexity levels of implementations (including high visibility requests or complex business and technical requirements) such as EDI, B2B, web transactions, and others as defined. Tasks involve managing client timelines and deliverables, issue resolution, file transmission, response reporting, testing, system workflow, business process, and results delivery based on customer requirements using Availity processes and tools.

Implementation Tracking and Execution:

• Manages multiple moderately complex to complex implementation plans, including timelines, issue resolution and results delivery using Availity standard tools and processes.
• Reports status and progress of new business partners as well as adoption and utilization (i.e., use of Availity product) of existing partners in Salesforce.
• Tracks progress of all implementation projects via Availity tools including TeamTrack.
• In partnership with external and internal stakeholders, the Senior Implementation Analyst conducts pre-production functional testing protocols.
• Assesses and analyzes highly complex standard and non-standard implementations, including HIPAA rules and Availity standards and options and follows processes accordingly.

Resource Coordination:

• Interacts with Vendor and Provider Marketing, Business Development, Business Technology Solutions, Product Management, Finance, and Operations.
• Drives triage of low to moderate complexity projects to Implementation Analysts.
• Mentors Implementation Analysts to ensure projects are completed on a timely basis and ensures Availity standards are followed.
• The Senior Implementation Analyst directs work for all aspects of connectivity to Availity solutions.

Customer Relationship Management:

• Interacts with business, technical, internal and external resources on new and existing implementation solutions and partners. The Implementation Analyst will be required to represent the company in a professional manner to external customers with little to no supervision.
• Assists the Channel Sales and Account Management staff in finalizing opportunities by providing technical guidance to external stakeholders.
• Interacts closely with technology staff to ensure requirements are interpreted correctly and on behalf of their customers.
• Ensures market validation (utilization) of solution by driving clean hand off to account management or operational support teams.

Monitoring and Evaluation:

• Strong knowledge of profitability and loss; supports and communicates implementation decisions that have a positive benefit to the company.
• Evaluates work products of Implementation Analysts and assists where necessary.
• Proactively monitors production systems to ensure production problems are resolved in a timely manner.
• Provides executive level reporting, communications and presentation of key connectivity solutions.
• Drives connectivity solutions to revenue generation, ensuring customer awareness, marketing and operational support are in place.

Operations Support

Process Documentation and Improvement:

• Leads in the development of Availity support documentation (such as production problem, impact and solution). Documents all complexity level standard processes as necessary for continuous process improvement (such as streamlining work or improving quality). Stays current with technology trends.
• Innovates process improvement of work flow, endeavors to stay current with technology trends, industry standards, and Availity strategy – specifically driving close to cash process for faster and higher quality connectivity solutions.

Customer Issue Resolution (third level support)

• Provides third-level support for operational issues identified by Client Services (first level support) and Operations Analysts (second level support). Coordinates third level support issues within Availity, involving outside business partners as appropriate.
• Supports organization in researching, resolving and documenting operational issues. Must excel at communicating complex business, technical, and HIPAA issues and resolutions.
• Attends daily State of the Union calls and proactively represents Connectivity Solutions.

Availity culture and benefits:

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps in process:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter resume review
• Manager resume review
• Recruiter Phone Screen
• Manager video interview
• Panel video interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at
http://www.dhs.gov/e-verify.

Please refer the Job description for details