Senior Implementation Manager for Customer Implementation (m/f/d)

at  Hellmann Worldwide Logistics

Do you want to work in a fast-paced, highly dynamic and diverse environment? Are challenging projects and individual creative freedom your thing? Do you enjoy working in interdisciplinary teams, lots of stakeholders and tough timelines? Then you’ve come to the right place, because we are passionate about putting our customers up for success!
We are seeking a highly ambitious and skilled Senior Implementation Manager (m/f/d) for our Global Customer Implementation Air & Sea (CI) department. This person plays a critical role in setting large, complex customers up for success as they begin their partnership with Hellmann Worldwide Logistics. You will be responsible for the end-to-end implementation of customers, working closely with our Sales and Product teams from Airfreight and Seafreight to build long-lasting relationships. You go beyond pure project management, as you will listen to customer requirements and bring them alive while defining technical integrations, writing customer SOPs and Working Instructions as well setting up our operations for sustainable success. On top of running own implementation projects, this role has the chance to constantly enhance and train our CI project methodology throughout our CI community globally.
We invite you to make an impact, to work as a team with us and to develop yourself further: Impact, Team and Development – our three core IT & Digital motives. Apply now and join our team!

• Execution and management of customer implementation projects in the Air&Sea division
• Coordination of projects with customers and global Hellmann network
• Analysis and creation of customer processes, IT requirements and documentation
• Creation of customer-specific operating procedures and work instructions (SOP & WI)
• Conducting training for the operational units based on the documentation created
• Develop KPIs and the respective monitoring tools with your colleagues to ensure a successful implementation, successful means all customer requirements can be met by Hellmann
• Post Implementation, closely monitor the achievement of agreed KPI’s and actively seek feedback as to areas for improvement