Senior Implementation & Onboarding Manager, Americas

at  Almond FinTech

ABOUT US

Almond is a B2B fintech company transforming cross-border payments by empowering financial institutions and their customers with the best possible FX rates and near-instant settlements across the globe. With Almond technology, institutions can guarantee fast, affordable, and transparent cross-border transactions.
With financial institution partnerships across the world, our remote team is growing globally and we’re seeking to add more smart and talented people. This is an amazing opportunity to get in on the ground floor with a team focused on both social impact and a significant market opportunity.

REQUIREMENTS

• Extensive cross border payments, money movement, remittances, international payments, and/or foreign exchange experience required.
• 5-7 years of experience in an onboarding or client-facing delivery role, ideally within the Payments, Financial Services, and/or Fintech space, with a focus on activating new clients / partners.
• Proven track record managing client / partner relationships with multiple stakeholders, including those within Product, Engineering, and Compliance, to facilitate a streamlined onboarding experience.
• Strong Project Management skills, including running several complex onboarding projects with multiple workstreams in parallel, ensuring timely delivery and adherence to onboarding milestones.
• Exceptional communication skills: Able to conduct in-depth discovery sessions to identify client needs, effectively manage expectations, and address any onboarding concerns that may arise.
• Technical aptitude: Ability to collaborate with Product and Engineering teams to provide feedback, resolve issues, and create workarounds to support clients / partners through the technical aspects of the onboarding process.
• Adaptability and problem-solving: Thrive in a fast-paced environment with evolving requirements, as well as working through ambiguity.
• North America location preferred, with availability to support clients / partners in Eastern to Pacific time zones, as well as global time zones internally.

ROLE SUMMARY:

We are looking for a seasoned professional with experience in cross-border payments, money movement, and/or foreign exchange (FX) to join our team. In this role, you’ll leverage your expertise in global payment systems and FX operations to support seamless onboarding and implementation processes for our financial institution clients. Your knowledge of cross-border transaction workflows, compliance, and currency conversions will be essential in ensuring successful client integrations and enhancing our international payment solutions.

RESPONSIBILITIES:

• Lead the end-to-end onboarding process for financial institutions, ensuring smooth integration and timely go-live.
• Manage multiple onboarding projects simultaneously, coordinating with internal teams such as Product, Engineering, Compliance, Sales and Customer Success.
• Conduct in-depth discovery sessions to gather client requirements and align onboarding processes to meet both client and regulatory needs.
• Facilitate Know Your Business (KYB) and compliance checks as part of the onboarding process, working closely with the Compliance team.
• Oversee technical integration for new clients, guiding them through API setup, sandbox testing, and production launch.
• Provide training and support to client teams, ensuring they are fully equipped to integrate and launch with Almond effectively.
• Work closely with the financial institutions to ensure they successfully onboard with our Crypto Exchange (CEX) Partners.
• Liaise with our CEX Partners regarding fees, rates, accounts and growth
• Act as a primary point of contact for clients during the onboarding phase, proactively addressing any challenges or questions.
• Collaborate with Product and Engineering to troubleshoot integration issues, offer feedback, and advocate for client needs.
• Monitor onboarding project progress, reporting on key metrics and ensuring deadlines are met.
• Continuously improve the onboarding process based on client feedback, industry trends, and regulatory requirements.