Senior Implementation Specialist

at  D2L

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

JOB SUMMARY:

Implementation & Training Services help new and existing customers successfully onboard and launch with D2L products. We prioritize partnering with our customers by adopting a consultative approach.
As a Senior Implementation Specialist, you will partner with a project manager and an implementation consultant to lead implementation projects across all verticals (K12, Higher Education, Corporate, Government). Being the strong technical expert, you will be responsible for executing on client implementation projects including configuring the D2L platform, add-on tools, customizations and integrations between a client’s implementation of the D2L products and other existing systems. You will also be involved in evaluation of new technical solutions and integrations between D2L products and partner platforms. This is a project-oriented role and most of the tasks completed in this role would be considered billable. Travel may be required.
The role has responsibilities that traverse a broad spectrum of technical, business, and project accountability including scoping and pre-sales support, requirements facilitation, business analysis, technical solution design, and solution implementation.

SKILLS:

• Knowledge of the Software Development Life Cycle (SDLC) and emerging technologies:
• Database knowledge
• Working experience with the following technologies:

EDUCATION:

• University degree/diploma or equivalent in relevant field considered an asset
  The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
  Base Salary Range

• Strong technical expert for implementation projects:
• Gather technical requirements for integrations with client systems, such as:
• Authentication Systems
• Student Registration/Information Systems
• Email Systems
• Library Services
• Portals
• Work with clients to plan deployment of integrations and customizations with client systems, and execute on the plan including testing and providing recommendations for ongoing support and maintenance of these integrations and customizations.
• Deliver on projects across multiple clients concurrently
• Operate independently to execute on customer commitments
• Create and provide documentation and resources to customers
• Collaborate cross-functionally to solution creatively and resolve challenges
• Occasionally partner with the sales team to provide pre-sales support and scope out suitable products and services that meet the client’s requirements
• Technical Solutions Development:
• Create reusable components to meet client needs
• Identify and resolve gaps between client requirements and D2L products
• Work with Product Management team to develop roadmaps for the integration tools
• Raise up critical issues and concerns to product and executives as required
• Keep existing implementation solution documentation updated for integration and migration solutions
• Internal knowledge and process improvementIdentify and resolve gaps in processes and documentation
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• knowledge gained with peers

• Provide guidance to other implementation specialists by mentoring and assisting in analyzing complex technical cases and solutions to deliver a successful implementation
• Keep up-to-date with D2L and partner products and processes
• Keep up to date with new technology trends to help facilitate client learning solutions
• Contribute to internal improvement initiatives as required
• Participate in other billable and non-billable responsibilities as required