Senior Implementation Specialist

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

Senior Implementation Specialists are responsible for onboarding new middle market customers onto TravelBank’s solution.
Responsibilities include: consultation to determine the best configurations for the client’s business needs; configuring the software with and for the customer; working with internal teams on complex technical integrations; tracking, managing and providing regular
updates on the progress of an implementation project; ongoing communication with client-side and internal stakeholders throughout the process.

What you’ll do:

• Provide deep, consultative experience to your clients
• Leverage your deep product expertise to share best practices on how your customers

may maximize value from their investment in TravelBank

• Acquire technical product knowledge through training, self-directed research and testing,

and internal consultation

• Lead client-facing kick-offs, requirement gathering sessions and configuration review

meetings

• Partner with internal and external technical teams to coordinate custom integration work
• Report on project status and blockers to Customer Success leadership during weekly

meetings

• Train clients to a point where they are able to operate self-sufficiently and confidently on

TravelBank’s platform

• Conduct webinars and group training sessions to onboard our smaller, more

independent customers

• Share innovative ideas with peers and leadership on how to further enhance our thinking

and focus on operational efficiency and innovation

• Cross-functionally collaborate with the Customer Success Management team to

understand the client needs and requirements to ensure a timely and complete
implementation process

What we’re looking for:

• 3+ years of implementation, customer success, or customer support experience, preferably within the travel industry
• Meticulous attention to detail such as workflow and processes
• Strongly motivated to stretch outside of comfort zone to tackle new tasks and situations
• Knowledge of accounting/finance systems (e.g., Netsuite, Sage, QuickBooks) and

accounting practices (e.g., monthly close, expense management, audit processes)
preferred. If the prior knowledge isn’t there, this role must have the drive and aptitude to

quickly get up to speed on core accounting concepts and processes.

• Strong interpersonal skills including clear communication and collaboration; ability to

coach and train customers effectively

• Competence and comfort presenting to C-level executives
• Highly organized individual with the ability to handle multiple projects simultaneously on

tight timelines

• Growth mindset with drive to continuously improve

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

What you’ll do:

• Provide deep, consultative experience to your clients
• Leverage your deep product expertise to share best practices on how your customer

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la