Senior Infrastructure Engineer

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years’ experience with Contact Center Technologies including implementations and support of 3rd party vendor products within the Contact Center space.
• Hands-on experience with CCaaS/CPaaS migrations and cloud infrastructure such as GC

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Technology Infrastructure Engineering and Solutions, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Automating existing manual processes with building and maintaining the infrastructure for Contact Center platforms
• An industry-standard technology cloud certification
• Experience with System Administration across multiple platforms.
• Proactive monitoring of application performance through Splunk, dashboards, App dynamics & Dynatrace etc.
• Identifying opportunities to adopt to new technologies while improving efficiency & optimization.
• Represent Engineering teams during production outages and collaborate with Production Support teams to resolve production outages. Collaborate with stake holders across engineering functions to own/derive RCA & work towards permanent resolution.
• Plan, support, execute and comply with Governance programs/processes in support of a strong control environment in your functional area. Leverage process documentation to improve operational controls and identify and remediate process deficiencies.
• Proactively identify, communicate, mitigate, and escalate risk originating from non-compliance of processes, operational errors, and data integrity issues in all applicable processes.
• Proficiency in dealing with Legacy infrastructure along with cloud infrastructure (on prem & 3rd party) such as GCP.
• Strong verbal, written, and interpersonal communication skills
• 2+ years of experience with Agile project methodologies.
• Experience in large scale migrations from premise to cloud solutions
• Ability to create and present Architecture designs across large groups and Sr. Leadership
• Experience with Google Cloud Platform API’s, storage tiers, GenAI and Transcription implementation

Wells Fargo is seeking a Senior Infrastructure Engineer

In this role, you will:

• Lead or participate in high level technical concepts spanning technology and business
• Develop specifications for complex infrastructure systems, design and test solutions
• Contribute to the testing of business, application and technical infrastructure requirements
• Drive solutions to reduce recovery
• Review and analyze solutions for cloud security, secrets management and key rotations
• Design, code, test, debug and document programs using Agile development practices
• Design complex system upgrades
• Resolve troublesome trends as they develop
• Develop a long range plan designed to resolve problems and prevent them from recurring
• Direct the daily risk and control flow of operations, focusing on policies, procedures and work standards to ensure success
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 4+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years’ experience with Contact Center Technologies including implementations and support of 3rd party vendor products within the Contact Center space.
• Hands-on experience with CCaaS/CPaaS migrations and cloud infrastructure such as GCP

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Technology Infrastructure Engineering and Solutions, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Automating existing manual processes with building and maintaining the infrastructure for Contact Center platforms
• An industry-standard technology cloud certification
• Experience with System Administration across multiple platforms.
• Proactive monitoring of application performance through Splunk, dashboards, App dynamics & Dynatrace etc.
• Identifying opportunities to adopt to new technologies while improving efficiency & optimization.
• Represent Engineering teams during production outages and collaborate with Production Support teams to resolve production outages. Collaborate with stake holders across engineering functions to own/derive RCA & work towards permanent resolution.
• Plan, support, execute and comply with Governance programs/processes in support of a strong control environment in your functional area. Leverage process documentation to improve operational controls and identify and remediate process deficiencies.
• Proactively identify, communicate, mitigate, and escalate risk originating from non-compliance of processes, operational errors, and data integrity issues in all applicable processes.
• Proficiency in dealing with Legacy infrastructure along with cloud infrastructure (on prem & 3rd party) such as GCP.
• Strong verbal, written, and interpersonal communication skills
• 2+ years of experience with Agile project methodologies.
• Experience in large scale migrations from premise to cloud solutions
• Ability to create and present Architecture designs across large groups and Sr. Leadership
• Experience with Google Cloud Platform API’s, storage tiers, GenAI and Transcription implementations

Job Expectations:

• Ability to work on call as assigned
• Ability to work outside of regular business hours
• This position is not eligible for Visa sponsorship