Senior Infrastructure Specialist

at  General Bank of Canada

General Bank of Canada (GBC), headquartered in Edmonton, Alberta, is a Schedule 1 Chartered bank and part of the Wheaton Group. Our roots trace back to the entrepreneurial spirit of our founder in the mid-1950s, who began with a single auto dealership in Saskatchewan. Evolving into one of Canada’s fastest-growing small banks, GBC expanded into helping Canadians with their automotive, aviation, and commercial financing needs.
After years of success, we aim to harness the advantages of our small, nimble structure and work to redefine banking in a digital era. As we strive to build a bank for the future, we take pride in our continuous certification as a Great Place to Work in Alberta for five consecutive years. We love it here and know you will too!

THE OPPORTUNITY

General Bank of Canada is looking for a permanent, fulltime Senior Infrastructure Specialist to join the organization as a key contributor with the Bank’s Data & Technology Innovation team. Consistent with the growth trajectory of the Bank, this is an excellent opportunity for the right individual to contribute to building the bank of the future with considerable potential for learning, growth, and advancement.
Reporting to the Director of IT and Cloud Engineering, the Senior Infrastructure Specialist will play a key role in advancing the company’s cloud-first strategy. This position involves designing, implementing, and managing the technology infrastructure that supports GBC’s business operations. They will maintain and resolve IT issues from the support ticketing system and event monitoring while planning for future needs. Additionally, this role will be required to evaluate existing systems to better align with business operations and enhance efficiency, supporting GBC’s ongoing transformation.

• Design, Architecture and Implementation: Design and implement robust IT infrastructure (Cloud and On Prem) solutions that support the company’s business operations. This includes servers, networks, databases, and other related technologies.
• Infrastructure Management: Monitor and manage the day-to-day operations of the IT infrastructure. Ensure the security, reliability, and performance of all systems.
• Collaboration: Work closely with other Data and Technology Innovation (DTI) teams, including software development and support, Helpdesk, Data Management and Analytics Team to ensure seamless integration and operations of systems and applications. Mentor others on infrastructure support and best practices
• Troubleshooting: Proactively identify and resolve infrastructure-related issues. This includes troubleshooting hardware, software, and network problems. Required to be in an on-call rotation.
• Documentation: Develop and maintain comprehensive documentation for IT infrastructure, including system configurations, topologies, and procedures.
• Technology Trends: Stay current with the latest technologies and industry trends to ensure the company’s infrastructure remains competitive.