Senior Integration Engineer and L3 Support

at  Xerox

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

QUALIFICATIONS:

• Technical Leadership: You have gained experience and skills that enable you to manage L2 and L3 Support teams. You are a technical hands-on individual leading from the front and guiding others. Your role is to represent the technical health and future of the applications you support and applying industry best practices for implementations.
• Driver of Outcomes: You are intentional in your path, establishing a vision or hypothesis, setting a direction, and guiding your team through execution. You use data to inform pivots or to validate assumptions, and partner with the Product and Client Solution Development teams to set a roadmap, establish goals and forecasts to achieve both technical and business outcomes.
• Organizational Coordinator: You are the first point of contact for your team and your services. You foster a collaborative approach to delivery and leverage those relationships to unblock dependencies. You are a strong communicator and collaborator, responsive when issues arise, and celebrate successes by representing your team’s achievements to the rest of the organization.
• Be able to raise applicable, relevant technical and process questions on situations that do not have any indicators for direct answers. We need a person with capability to raise questions that could result-in process improvement.
• Demonstrated ability to work under pressure; manage client expectations well and be able to work on several projects simultaneously.
• Be able to drive internal and or client meetings.
• Able to create and present solutions.
• Able to work independently and have mentoring / leading skills.Able to learn new technology and solution methodology efficiently.

REQUIREMENTS:

• Computer science university Degree or equivalent experience.
• In-depth Hands on experience with Imaging and workflow technology, ECM.
• helpdesk, incident, problem management, root cause analysis within Imaging and workflow solutions (Digital Asset and Digital Vault, MCP, PWM, KCP, ETL)
• Working knowledge of some of the following security such as PIPEDA, ISO27001, PCI, SOC and related mitigating security controls would be an asset.
• Working Knowledge with middleware-based cloud integration technology.
• Windows, Active Directory, ADFS, SSO, Linux
• Project Management and Business analysis background.
• Azure / AWS Cloud
• SQL, Mongo DB
• Python, C#, .Net, J2EE
• IIS, JBOSS, WebLogic, TOMCAT
• Architecture Framework knowledge - TOGAF
• DEV Ops, Agile Framework

• Incident and problem management.
• Incident response and resolution time.
• Technology and Process: Be able to support a wide range of technical platforms, approaches and processes in the within Document management, digitization and B2B/B2C solutions:
• Root cause analysis
• Provide technical and functional knowledge, guidance and support to other Systems Analysts and application support.
• Provide ISMS on-going support for Security Compliance
• Work with Transformation manager related to client support on-boarding
• Act as the liaison between business operations managers and other part of the technology teams.
• RFP Response
• Support Sales, Solutions Architecture, Service delivery
• Conduct Weekly L2/L3 Support Team meeting.Hands on technical troubleshooting