Senior International Operations Manager

at  University of the Arts London

The opportunity
This is an exciting opportunity to play a leading role at the heart of University of the Arts London’s Study Abroad and Preparation Programmes.
UAL’s Study Abroad and Preparation Programmes (SAPP) offer specialist courses for international students (including pre-sessional English language programmes, preparation for BA and study abroad opportunities), allowing students around the world to progress onto UAL courses.
We are looking for a Senior International Operations Manager to lead and oversee the student journey for SAPP’s courses. From enquiry to course completion, you will ensure that robust processes are in place, helping us to meet student recruitment targets.

THIS WILL INVOLVE:

Leading the SAPP Operations team to deliver a customer focussed and personable service to applicants, students, partners and staff across UAL
Identifying, managing and implementing opportunities for operational enhancement
Managing resources and tasks effectively, ensuring an efficient service delivery which can scale to meet increasing demand
Leading the development of data products that support SAPP operations and strategic development
This is a rewarding role that offers you the chance to contribute to future growth and change at a leading arts university, whilst helping to promote and prioritise an excellent student experience that will develop the next generation of creatives.
About you
We are looking for an enthusiastic and committed individual with a first-class degree (or equivalent relevant professional experience).
You will demonstrate an in-depth knowledge of the international student pipeline into HE, including English language development programmes. Additional knowledge and an understanding of the needs and motivations of study abroad students is also essential.
In addition to this, you will possess strong organisational, management and communication skills, including the ability build and maintain professional networks.
We are UAL
University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.
Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.
Our culture
We are a global University, welcoming over 22,000 students and 6,000 staff from 130 countries. We aim to be a university where people can be themselves and feel supported to reach their full potential. That’s why we are proud to be members of the Race Equality Charter (REC) and Business Disability Forum, are a Disability Confident Scheme Committed and Living Wage employer and maintain our status as a Stonewall Diversity Champion.
Application process
We operate a fair and open anonymous selection process. Thus, you will need to create an account and submit an application through our job board. As part of this, you will need to provide a supporting statement/answer some competency questions to demonstrate your suitability. Our recruitment process involves: Application, Shortlisting, Interview and Assessment, Offer, Onboarding.
We understand the benefits of using AI in work. But, if you are thinking of using it to submit an application, we ask you to think about what value it adds. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
If we receive a high volume of applications, the closing day date might close early. We aim to communicate any changes to the closing date with at least 24 hours’ notice. If you have any general questions or have accessibility needs, please refer to our Contact us page.
Candidates are advised to submit applications early.
Vacancy Id: 11576
College / Service: Academic
Location: Hybrid – UAL High Holborn/Home
Salary: £51,996 to £62,433 per annum
Contract: Permanent
Term: Full time – 35 hours per week
by: 21 February 2025 at 23:55
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