Senior Investigator - Internal Investigations

at  Wells Fargo

WHY WELLS FARGO:

This is where your true career begins. We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace “to grow your career” in the U.S. At Wells Fargo, we support employees’ career aspirations and growth. We’re proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.
We offer competitive salaries and one of the richest benefits packages in the industry. Our Total Rewards program focuses on wellness, work-life balance and the financial health of our employees. Our customers invest with us, we invest in you. Apply today

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications, US:

• 4+ years of Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Investigative interviewing skills
• Experience with moderate to complex internal investigations
• Proven ability to assess, identify, and investigate allegations of misconduct
• Exposure to fraud and/or BSA/AML investigations, investigations of financial crimes transactions or policy violations, risk management, or compliance
• Knowledge of conduct management approaches/programs and front line risk management
• Knowledge and understanding of Allegation Management Policy
• Ability to leverage data to make effective business decisions
• Knowledge of retail bank systems (i.e., SVP, OIB, etc.), processes, and contacts as resources to conduct independent assessments
• Knowledge of brokerage platforms (i.e. Smartstation, Client Link), processes, and contacts as resources to conduct independent assessments
• Ability to mentor and train less senior staff
• Link analysis skills to identify common fraud elements, trends, or points of interests to locate related incidents
• Demonstrated ability to work with leaders and team members at all levels and across functional lines
• Employs specialized research techniques to detect fraudulent behaviors through strategy alerting opportunities
• Possess advanced level technical skills to navigate various applications to identify internal fraud
• Ability to manage complex data requiring the coordination of internal and external resources
• Strong interpersonal skills and be highly effective in dealing with individuals regarding sensitive matters
• Excellent oral and written communication skills and be capable of dealing with all levels of management, team members, business partners, customers, outside professionals, and law enforcement personnel
• Ability to synthesize complex analytical findings into executive level communications
• A BS/BA degree or higher
• Certified Fraud Examiner (CFE)
• Certified Fraud Specialist (CFS)
• Experience with Enterprise Allegations Platform (EAP) and banking systems and operations.
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skill

Wells Fargo is seeking a Senior Investigator - Internal Investigations within Sales Practices and Conduct Management (SPCM). SPCM manages allegations of misconduct effectively when they arise, we reduce employee misconduct by sharing allegation insights with our business partners, and we demonstrate understanding and empathy for the employees that we serve.

In this role, you will:

• Lead or participate in moderately complex initiatives within Investigations
• Use technical expertise to investigate allegations of misconduct
• Gather comprehensive evidentiary materials on cases with moderate to high risk or complexity related to individual allegations of misconduct
• Conduct forensic accounting, assist with computer crime investigations, and investigate breeches of information security policies
• Make risk-based decisions in compliance with company, legal and regulatory requirements, and recommend actions in response to investigations
• Act as a primary investigator on high profile or complex cases
• Resolve moderately complex issues and lead team to meet deliverables
• Execute investigations with moderate to high risk and complexity
• Mentor and provide guidance to less experienced staff
• Function under a moderate degree of guidance and supervision
• Make risk-based decisions in compliance with company, legal, and regulatory requirements and recommend actions in response to investigation
• Collaborate with individual, legal, business management, and other resources to offer employment decisions and recommendations based on investigation results
• Consult with peers, colleagues, and mid-level managers to resolve issues and achieve goals
• Serve as the primary client contact on assigned casework

Required Qualifications, US:

• 4+ years of Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Investigative interviewing skills
• Experience with moderate to complex internal investigations
• Proven ability to assess, identify, and investigate allegations of misconduct
• Exposure to fraud and/or BSA/AML investigations, investigations of financial crimes transactions or policy violations, risk management, or compliance
• Knowledge of conduct management approaches/programs and front line risk management
• Knowledge and understanding of Allegation Management Policy
• Ability to leverage data to make effective business decisions
• Knowledge of retail bank systems (i.e., SVP, OIB, etc.), processes, and contacts as resources to conduct independent assessments
• Knowledge of brokerage platforms (i.e. Smartstation, Client Link), processes, and contacts as resources to conduct independent assessments
• Ability to mentor and train less senior staff
• Link analysis skills to identify common fraud elements, trends, or points of interests to locate related incidents
• Demonstrated ability to work with leaders and team members at all levels and across functional lines
• Employs specialized research techniques to detect fraudulent behaviors through strategy alerting opportunities
• Possess advanced level technical skills to navigate various applications to identify internal fraud
• Ability to manage complex data requiring the coordination of internal and external resources
• Strong interpersonal skills and be highly effective in dealing with individuals regarding sensitive matters
• Excellent oral and written communication skills and be capable of dealing with all levels of management, team members, business partners, customers, outside professionals, and law enforcement personnel
• Ability to synthesize complex analytical findings into executive level communications
• A BS/BA degree or higher
• Certified Fraud Examiner (CFE)
• Certified Fraud Specialist (CFS)
• Experience with Enterprise Allegations Platform (EAP) and banking systems and operations.
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Job Expectations:

• Willingness to work on-site at one of the stated locations on the job opening
• Ability to work a hybrid work schedule - 3 days in office / 2 days remote