Senior Investor Services Representative
Job Number:

3247241
POSTING DATE: Oct 25, 2024
PRIMARY LOCATION: Europe, Middle East, Africa-Ireland-Ireland-Dublin
JOB: Fund Services
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Associate

DESCRIPTION

Morgan Stanley Fund Services is committed to providing the highest standard of services to the funds that we administer. Investor Services lies at the heart of this commitment.
Our close-knit Investor Services team is charged with providing a best-in-class service to both our clients and their investors. The role of an Investor Services Representative is key to meeting this goal.

Responsibilities of a Senior Investor Services Representative include:

• Providing day-to-day investor services to both the Fund Manager and the investors in the fund.
• Meeting the delivery of services to clients against a pre-agreed service level agreement.
• Keeping line management appraised of operational issues in a timely manner.

About Morgan Stanley
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.
As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence, and strong team ethic. We can provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

What will you be doing?

• Act as a primary contact point to the fund manager for investor related information.
• Act as a contact point for fund investors.
• All communication with investors and fund managers must be professional and compliant with the Firm’s communication policies.
• Ensure that procedures, policies, and processes are adhered to.
• Gain an understanding of all funds across the team in order to provide coverage when required.
• Ensure client month-end deliverables are being met.
• Provide money movement notification to the client (s) and prepare wire instructions for money movements for investor activity.
• Assist with the distribution of investor reporting such as statements, contract notes, offering documents, K1’s, PFIC’s, month end estimates.
• Collaborate with IS operations team to assist with order related queries.
• Collaborate with internal departments such as legal, compliance, accounting to address client needs and resolve complex issues.
• Participate in the onboarding process of new clients.
• Be an active participant in client meetings.
• Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk.
• Ensure an awareness of and adherence to the key TA controls at all times.
• Ensure that line management are made aware of any client or operational issues in a timely manner. This will include escalating for action as well as escalating for information.
• Be an established point of contact with client IS contact.
• Identifying system enhancements that reduce operational risk, create operational efficiency, or improve customer service.

Work on projects /Ad-hoc tasks as required.

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QUALIFICATIONS

What we’re looking for:

• Prior experience working in a hedge fund administration firm with experience in all aspects of the role of an Investor Services Administrator. Alternative experience may be considered.
• An aptitude for client service.
• Good administrative and organisational skills with a particular focus on accuracy and attention to detail.
• An ability to work under pressure and an ability to cope with increased workloads at month-end.
• Demonstrate team player qualities within the investor services team.
• An ability to work as part of a global team.
• An ability to use key financial systems and other IT tools.
• A strong knowledge of the core processing and reporting functions.

Skills that will help you in the role:

• Knowledge of hedge fund processing is a strong advantage.
• Knowledge of Irish Regulated Funds such as UCITS, ICAV’s is desirable but not essential.
• A third level qualification / college degree – preferably in a business or numerical discipline.
• Self-motivated with the ability to work independently as well as part of a team.
• Strong verbal and written communication skills.

Where will you be working?
Modern, dynamic office in the heart of Dublin, excellent transport links and amenities on the doorstep. This role will be hybrid between office and home and sits within a friendly and well-established team.
Flexible work statement:
Interested in flexible working opportunities? Morgan Stanley empowers employees to have greater freedom of choice through flexible working arrangements. Speak to our recruitment team to find out more.
Internal Applicants:
Internal mobility can be a way to grow your career and realize your professional potential. Typically, you must be in your position for at least 18 months and performing satisfactorily before applying for another job at the Firm. Internal applicants can find out more regarding career navigation, mobility guidelines and policy on our employee portal by clicking here.
Equal opportunities statement:
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

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Responsibilities of a Senior Investor Services Representative include:

• Providing day-to-day investor services to both the Fund Manager and the investors in the fund.
• Meeting the delivery of services to clients against a pre-agreed service level agreement.
• Keeping line management appraised of operational issues in a timely manner

What will you be doing?

• Act as a primary contact point to the fund manager for investor related information.
• Act as a contact point for fund investors.
• All communication with investors and fund managers must be professional and compliant with the Firm’s communication policies.
• Ensure that procedures, policies, and processes are adhered to.
• Gain an understanding of all funds across the team in order to provide coverage when required.
• Ensure client month-end deliverables are being met.
• Provide money movement notification to the client (s) and prepare wire instructions for money movements for investor activity.
• Assist with the distribution of investor reporting such as statements, contract notes, offering documents, K1’s, PFIC’s, month end estimates.
• Collaborate with IS operations team to assist with order related queries.
• Collaborate with internal departments such as legal, compliance, accounting to address client needs and resolve complex issues.
• Participate in the onboarding process of new clients.
• Be an active participant in client meetings.
• Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk.
• Ensure an awareness of and adherence to the key TA controls at all times.
• Ensure that line management are made aware of any client or operational issues in a timely manner. This will include escalating for action as well as escalating for information.
• Be an established point of contact with client IS contact.
• Identifying system enhancements that reduce operational risk, create operational efficiency, or improve customer service

Skills that will help you in the role:

• Knowledge of hedge fund processing is a strong advantage.
• Knowledge of Irish Regulated Funds such as UCITS, ICAV’s is desirable but not essential.
• A third level qualification / college degree – preferably in a business or numerical discipline.
• Self-motivated with the ability to work independently as well as part of a team.
• Strong verbal and written communication skills