Senior IT Application Support Associate

at  PT ALTO Network

COMPANY DESCRIPTION

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.
DESIGNATION : Senior IT Application Support Associate

QUALIFICATIONS

• 3 years of experience in Devops/ SRE/ IT Application Support or relevant field
• Hands-on experience with Linux/Unix operating system
• Hands-on experience with deployment/release in the production environment.
• Proficient in Bash Scripting and SQL Query (Join, Index, etc)
• Deep understanding of the concept of REST API concept (JSON, XML)
• Experience in Cloud computing (AWS/GCP/Azure, etc) troubleshoot and migration, network domain & infrastructure

• Provide L2 support to all stakeholders based on the agreed procedure.
• Handling incidents, problems, service requests, and deployments that can be delivered according to SLA.
• Sanity test before process deployment/release in the production environment.
• Perform execution for preventive & reactive maintenance.
• Analyze and problem solving related to incidents and problems that occur in non-core applications.
• Perform impact analysis related to deployment or changes in configuration in non-core applications.
• Analyze system logs and identify potential problems.
• Perform a backup restore of the data.
• Create root cause analysis in case of incident & problem.
• Run an on-duty shift table for handling applications-IT-AS Tools App applications. On-duty PIC is an accountable staff to be contacted 24x7.
• Provide report secara regular to IT-Application Support leader related to issue, incident, problem, deployment/release activity and others system/application anomalies.