Senior IT Application Support Associate

at  PT ALTO Network

COMPANY DESCRIPTION

ALTO Network is a leading payment infrastructure provider as well as the pioneer in payment solution by always bringing the most innovative and impactful technology to connect merchants or financial institutions with their customers to grow their businesses nationwide and beyond.
DESIGNATION : Senior IT Application Support Associate

QUALIFICATIONS

• Proven experience as SRE / IT Support / Application Support / System Engineer or similar position at least 5 years’ experience.

• Demonstrate excellent change management in implementing changes safely and efficiently in the production environment.
• Demonstrate excellent incident & problem response and resolve the issue within SLA.
• Demonstrate excellent service request handling from other parties within SLA.
• Demonstrate excellent efficiency in automating tasks and reducing manual effort.
• Demonstrate excellent implementation of a comprehensive monitoring system to detect issues early and proactively react
• Demonstrate excellent curiosity to find out and review root cause analysis
• Demonstrate excellent reviewing system performance and come up with an action plan.
• Demonstrate excellent problem-solving and come up with an action plan
• Demonstrate excellent reviewing change activity in production
• Responsible on handling incident & problem resolution
• Responsible on deployment activity
• Enable automation prosess on each product
• Understand customer (internal & external) needs and deliver the expected outcomes.
• Execute of plans and strategies.
• Faster a customer-focused working environment with clear responsibilities and expectation.
• Creating and execution deployment strategy
• Establish and maintain active and constructive relationships with other team in the organization. (internal)
• Risk/Findings audit to be fulfilled
• Perform support good corporate governance in their specific areas of work.