Senior IT Build Analyst (Desktop Engineer)

at  TD Bank

JOB DESCRIPTION:

We are looking for a proactive and skilled Desktop Engineer to join our IT team. This role is focused on troubleshooting and resolving compliance issues across our organization’s Windows devices, ensuring that systems remain up-to-date and aligned with security standards. In addition to fixing non-compliant devices, you will also develop automation to streamline the resolution of recurring issues, enabling proactive compliance management.

Key Responsibilities:

• Device Compliance Management
• Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and other system configurations.
• Analyze root causes of non-compliance, document findings, and implement corrective actions.
• Maintain detailed records of non-compliance resolutions and follow up on unresolved issues to ensure timely compliance.
• Automation Development
• Develop and implement automation scripts (primarily using PowerShell) to proactively address common compliance issues across the device fleet.
• Collaborate with IT teams to identify systemic issues that can be resolved through automation and standardized processes.
• Test and deploy automated solutions that support patching, driver updates, and other routine maintenance tasks.
• Design client-focused solutions that meet business requirements.
• System Maintenance and Updates
• Maintain ownership of certain Enterprise applications, including engaging with vendors and reviewing version releases to identify any potential impacts in our environment
• Monitor and apply Windows OS updates, Office patching, and device driver updates to ensure systems are consistently up-to-date.
• Work with the endpoint management team to roll out patches and updates effectively, minimizing disruption to users.
• Assist with Windows 10/11 upgrades and configurations to meet current compliance standards and ensure smooth transitions.
• Troubleshooting and Support
• Provide advanced support for escalated issues related to patching, drivers, and other compliance-related problems.
• Communicate with end-users as needed to minimize impact and keep them informed during troubleshooting and updates.
• Collaborate closely with helpdesk and endpoint management teams to improve support workflows for compliance.

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• 6+ years of experience in desktop support or maintenance with a focus on compliance and patch management.
• Extensive knowledge of Windows 10 and 11, including OS configurations, patching, and driver management.
• Proficiency in PowerShell scripting for automation and maintenance tasks.
• Familiarity with patch management tools, endpoint management solutions, and automation frameworks.
• Strong problem-solving skills and a detail-oriented approach to troubleshooting and compliance.

PREFERRED QUALIFICATIONS:

• Extensive experience with endpoint management platforms, such as Microsoft Endpoint Manager (Intune) or SCCM.
• Relevant certifications, such as CompTIA A+, CompTIA ITF+, or Microsoft Certified: Modern Desktop Administrator Associate.
• Understanding of security compliance requirements and best practices for device management.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

• Device Compliance Management
• Diagnose and resolve compliance issues related to OS patching, Office patching, driver updates, and other system configurations.
• Analyze root causes of non-compliance, document findings, and implement corrective actions.
• Maintain detailed records of non-compliance resolutions and follow up on unresolved issues to ensure timely compliance.
• Automation Development
• Develop and implement automation scripts (primarily using PowerShell) to proactively address common compliance issues across the device fleet.
• Collaborate with IT teams to identify systemic issues that can be resolved through automation and standardized processes.
• Test and deploy automated solutions that support patching, driver updates, and other routine maintenance tasks.
• Design client-focused solutions that meet business requirements.
• System Maintenance and Updates
• Maintain ownership of certain Enterprise applications, including engaging with vendors and reviewing version releases to identify any potential impacts in our environment
• Monitor and apply Windows OS updates, Office patching, and device driver updates to ensure systems are consistently up-to-date.
• Work with the endpoint management team to roll out patches and updates effectively, minimizing disruption to users.
• Assist with Windows 10/11 upgrades and configurations to meet current compliance standards and ensure smooth transitions.
• Troubleshooting and Support
• Provide advanced support for escalated issues related to patching, drivers, and other compliance-related problems.
• Communicate with end-users as needed to minimize impact and keep them informed during troubleshooting and updates.
• Collaborate closely with helpdesk and endpoint management teams to improve support workflows for compliance