Senior IT Business Analyst

at  Alcon

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

In this role, a typical day will include:

• Advocate and establish standardized design and development processes to enable time/cost savings and revenue improving solutions’ delivery by driving functional and process standardization across supported sites/locations
• Perform scoping, fit-gap workshops for projects/enhancements, propose solutions for key gaps, provide effort estimations and alignment with business teams/relevant stakeholders
• Ensure that project/enhancements work is delivered to agreed time, cost and quality constraints following the release calendars
• Innovate and propose project rationale and perform scoping assessments to determine feasibility of projects
• Highlight/identify gaps in existing functionality and review requirements with stakeholder
• Liaise with other IT domains or teams (external - ERP, Infrastructure, Site IT or internal - development, project management) to align on high level functional solution
• Ensure the overall user experience is taken into account when designing and deploying new solutions and services
• Ensure consistency and traceability between user requirements, functional specifications and testing & validation. Support validation and testing (OQ, PQ, UAT…)
• Support super user training
• Support operations support team escalation path
• Keep abreast with internal IT systems and documentation requirements, standards (including quality management and IT security)
• Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope

• Advocate and establish standardized design and development processes to enable time/cost savings and revenue improving solutions’ delivery by driving functional and process standardization across supported sites/locations
• Perform scoping, fit-gap workshops for projects/enhancements, propose solutions for key gaps, provide effort estimations and alignment with business teams/relevant stakeholders
• Ensure that project/enhancements work is delivered to agreed time, cost and quality constraints following the release calendars
• Innovate and propose project rationale and perform scoping assessments to determine feasibility of projects
• Highlight/identify gaps in existing functionality and review requirements with stakeholder
• Liaise with other IT domains or teams (external - ERP, Infrastructure, Site IT or internal - development, project management) to align on high level functional solution
• Ensure the overall user experience is taken into account when designing and deploying new solutions and services
• Ensure consistency and traceability between user requirements, functional specifications and testing & validation. Support validation and testing (OQ, PQ, UAT…)
• Support super user training
• Support operations support team escalation path
• Keep abreast with internal IT systems and documentation requirements, standards (including quality management and IT security)
• Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scop