Senior IT Engineer

at  FluidOne

Location:
Camberley (Onsite)
Report to:
Technical Director
Salary:
Competitive
Hours:
Perm 37 hours a week (Monday to Thursday 9 am-5.30 pm, Friday 9 am-5 pm)

REQUIREMENTS:

• Proven technical support experience in a similar environment.
• Excellent level of technical experience of Windows and Microsoft Modern Workplace technologies.
• Experience of Intune and Autopilot - Management, Design, Implementation.
• Modern workplace Cloud infrastructure management – iE Sharepoint Management, Design, Implementation.
• Current Windows Server versions & services Management, Design, Implementation.
• Network Infrastructure - Management, Design and Implementation.
• Remote Desktop Services, Session Host, Connection Broker experience beneficial.
• Proven experience in a customer contact/facing role - Ability to explain information in a professional manner to differing levels of technical knowledge.
• Understanding of incident and problem management, change and configuration management.
• Understanding and experience with customer SLAs and KPIs.
• Able to quickly learn and demonstrate a genuine interest in new technologies.
• Ability to schedule tasks, meet deadlines, work unsupervised and set/follow procedures.

PROFESSIONAL QUALIFICATIONS:

Industry standard qualifications are desirable e.g. Microsoft, Cisco.

ROLE OVERVIEW:

Our Engineers provide technical support to our clients directly, and to other members of our teams in house. Providing technical account management to a key group of strategically important customers, you will provide solutions, design and provide technical management on projects, and progress the commercial development of the organisation. Your technical knowledge and experience should be at an intermediate/advanced level and seeking to constantly develop your skills further.

OPERATIONAL RESPONSIBILITIES:

The Senior IT Engineers responsibilities include (but are not limited to):

• Having responsibility as the Design and Implementation and Lead/Senior Technical engineer for several key clients. Building strong working relationships with the customer and attending regular reviews, development of their technical strategy and roadmap, identifying commercial opportunities, dealing with escalations and providing & updating client documentation.
• Working with Technical Director, Solutions Architect and other Senior engineers on leading solution design, planning and implementation on projects such as Office Fit-Outs, Server & Network Installations, Office365, SharePoint.
• Create and maintain technical documentation to assist other technical teams for clients where Technical Lead responsibility is given.
• Assist the Client Account Managers in creation of Statement of Works (SoW).
• Support other Technical Leads and internal teams where needed to ensure success.
• Assist colleagues and mentor Engineers, Junior Engineers and Apprentices across the technical teams, providing opportunities for continual learning and growth.
• Line management of team members.