Senior IT Engineer

at  Prospere Learning TrustManchester

MAIN ACCOUNTABILITIES:

• To manage and lead IT Technicians at allocated sites.
• To monitor all tickets assigned to allocated sites which are logged via the help-desk, to ensure timely and well communicated resolutions by the IT Technicians.
• To monitor and respond to all tickets which are escalated from IT technicians via the help-desk across allocated sites. Where needed escalate the tickets for further high-level support in collaboration with the IT Technical Manager(s) and/or the Head of IT Services.
• To be responsible for the installation and deployment of new infrastructure hardware (servers, storage, switches, etc).
• To be responsible for pro-active maintenance and fault resolution of critical Trust-wide infrastructure, using the Trusts IT monitoring software.
• To be responsible for the ownership and maintenance of the infrastructure at allocated sites (including, but not limited to): Server infrastructure (Hyper-V Failover Cluster) Storage infrastructure (Storage Arrays attached to Hyper-V Failover Cluster) Switching infrastructure (HP/Cisco core, distribution, and edge switches).
• To be responsible for the operation and regular testing of the backup infrastructure at allocated sites (ensuring working backups, routine restore testing in sandbox environment).

Please refer the Job description for details