Senior IT Hardware Engineer

at  Masstemps

Masstemps LTD are seeking an experienced and driven Senior Engineer to lead and oversee a team of hardware repair technicians across our Internal Engineering department. The ideal candidate will take ownership of daily operations, ensuring schedules are met, repairs are performed to the highest quality standards, and opportunities for process improvement are identified and implemented. This is a hands-on leadership role that combines technical expertise with supervisory responsibilities.
We are seeking an individual with a mature mindset, energy and drive who can bring their skills to further enhance this growing department. For those who can apply themselves to overachieving will come opportunities for development within the business.

Experience:

• Relevant: 1 year (preferred

RESPONSIBILITIES:

• Supervise and mentor a team of IT hardware repair technicians, providing guidance, training, and support.
• Perform daily technical tasks including diagnosing of hardware faults, identifying what parts are required for repair (laptops, phones etc), assessing cosmetic damage, raising warranties, completing repairs.
• Ensure the team adheres to company policies, standards, and safety protocols.
• Foster a collaborative and motivated work environment, encouraging professional growth within the team.
• Plan and manage the daily schedule of repair tasks, ensuring deadlines and customer requirements are met.
• Monitor workloads and allocate resources effectively to optimize productivity.
• Serve as the escalation point for complex technical issues and provide hands-on support as needed.
• Ensure all repairs are completed to the highest standards, meeting or exceeding customer expectations.
• Conduct regular quality checks and audits on completed work.
• Develop and implement best practices to maintain and improve service quality.
• Identify inefficiencies and bottlenecks within repair workflows and propose actionable solutions.
• Collaborate with management to implement process improvements that enhance operational efficiency.
• Stay updated on industry trends and emerging technologies to continuously refine repair techniques and practices.
• Maintain accurate records of repair activities, team performance, and quality metrics.
• Prepare and deliver regular reports on team productivity, repair outcomes, and process enhancements.

IF YOU WISH TO APPLY FOR THIS ROLE PLEASE SUBMIT YOUR CV AND CALL 01562 74 22 22

Job Types: Full-time, Permanent
Pay: From £30,000.00 per year

Benefits:

• Canteen
• Company events
• Employee discount
• Gym membership
• On-site gym

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Relevant: 1 year (preferred)

Work Location: In perso