Senior IT Operations Engineer

at  Vodeno

WHAT WE DO

Hi, we are Vodeno. We are innovators in the Banking-as-a-Service space. Our technology is cloud-native, and our teams work in the cloud like fish in water. Supported by a leading global equity firm and the ecosystem of nearly 90 partners, our Platform opens new opportunities for businesses across Europe to integrate financial products and services into their solutions.
Based on financial sector know-how and expertise in cloud technology, we provide a set-up of customer-facing and daily banking services which include: digital onboarding, accounts, cards, payments, and lending with a white-label mobile app channel access.

We are defined by the following values:

• Client at the centre - we deliver value to our clients
• Curiosity - we want to know more!
• Accountability - we deliver on our promises
• Collaboration - we can achieve more with others

We are currently looking for a Senior IT Operations Engineer ready to join our adventure.

SKILLS YOU SHOULD HAVE

• Good understanding of IT operations in medium to large scale of environments
• Disciplined approach to IT processes always with customer in mind
• Familiarity with ELK or other log analysis tools
• Familiarity with Jira or other ticketing tools
• Good interpersonal and communication skills in English
• Ability to coordinate escalation process in case of major incidents and outages

WE KEEP OUR RECRUITING PROCESS SIMPLE.

Step 1: Talk with one of our Recruiters about your experience and ambitions
Step 2: Meet with Team Manager to discuss how we fit each other
Step 3: Meet with the CTO to understand our vision and discuss how your experience and expectations fit what we are looking for

ABOUT US

Read more about what we do on our website

WHAT YOU WILL BE DOING

As a Senior IT Operations Engineer, you will be responsible for monitoring and managing the daily operations of our production and testing systems.
In simple terms, your main task is to ensure all systems remain up and running, with the active support of the entire IT department.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Active monitoring of production and test applications/environments
• Collaborating with development teams to build automated monitoring solutions (e.g., using Elastic)
• Raising incidents when issues are detected
• Coordinating incident resolution, ensuring adherence to SLAs (via Jira)
• Managing outage resolution, including escalation processes
• Executing scheduled processes or actions that are not yet automated (e.g., End of Day processing)
• Following standard operating procedures, system development life cycle methodologies, and company policies
• Reporting operational results to the company’s management board
• Driving process improvements based on observed results