Senior IT Service Delivery Consultant

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

ABOUT US:

SAP CPIT CS Communication Technology & Germany (CT&G) team is dedicated to providing employees with world class collaboration services, including network and authentication technologies. The demands and expectations of our team are high and we help each other deliver the best possible user experience. This highly innovative and transformative area of CPIT brings some unique challenges but also opportunities to greatly enhance the productivity of SAP employees.

EDUCATION / WORK EXPERIENCE:

• University Degree, in Economics, Business Administration, Business Informatics or comparable
• Experience in dealing with large, multinational enterprises / providers
• 7-10 years of professional experience

THE ROLE:

The position requires analytical skills in combination with a genuine service-oriented approach including the ability to anticipate changes and present recommendations to Management. You will deal with large, multinational enterprises / providers in order to ensure services meet our requirements and expectations.

WHAT YOU`LL DO:

• Contract Management for managed IT services
• Identification and management of technical and contract risks
• Escalation management
• Claim management
• SOW creations
• RFI/RFP support
• Authorization management for external workforce
• Use creative approaches to ensure strategic development of department specific strategy, execution and operational plans
• Monitoring of specific goals (scope, quality, availability) and continuous enhancements and adoption to new requirements
• Develop concepts for continuous improvements of processes and content
• Provide program & project management support for department specific projects