Senior IT Service Desk Analyst

at  Drax Group

WHO WE ARE:

We’re not just talking about making a difference, we’re making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals.
You’ll be joining our teams of practical doers, future thinkers and business champions. We’re enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come.

ABOUT THE ROLE:

You will be part of our Global Service Desk, assisting 3,500+ colleagues across the UK, North America and Japan. You’ll use your passion for delivering great customer service to support a wide range of technology platforms used by our various business units. No two days will be the same.
Day-to-day, you will help to ensure issues are resolved and service requests fulfilled all within agreed SLAs. You’ll offer advice and guidance to other Service Desk members and be a point of escalation where needed. You’ll also use your analytical skills and ingenuity to identify and lead on improvement opportunities.
Please note, you may be required to attend other Drax UK locations on an ad hoc basis (London, Selby and Northampton).

As you help us to shape the future, we’ve shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role, you’ll get:

• A discretionary bonus depending on company performance
• Private Healthcare with Vitality
• SAYE (save): discretionary scheme from time to time
• Personal accident cover
• Group personal pension plan where we’ll pay up to 10%
• Holiday 25 days plus bank holidays
• Reimbursement of the cost of your annual membership of one relevant and appropriate professional bod