Senior IT Support Engineer (f/m/d)

at  LeanIX

We are looking for an IT Support Engineer (Apple) who is passionate about technology and eager to foster a reliable IT work environment for our global organization. Here, you will have the opportunity to support our systems, contribute to our processes, and provide essential support to our business.
Location: Bonn, Germany or Ljubljana, Slovenia – On-site

WHAT IS WAITING FOR YOU?

• Be the primary point of contact for employees seeking technical assistance over a diverse range of software and hardware issues
• Be a point of contact for employees seeking technical assistance over a diverse range of software and hardware issues
• Deliver effective 1st level support on-site
• Assist in setting up and maintaining audio and video equipment
• Participate in testing and integrating new technologies into our existing IT infrastructure
• Create, update, and maintain comprehensive training materials and technical documentation
• Analyze support requests to uncover underlying issues and trends
• Contribute to the standardization and ongoing improvements of IT Support processes and service quality

Please refer the Job description for details