Senior IT Support Engineer (f/m/d)

at  Spark Networks Inc

Who We’re Looking For
Are you a skilled IT Support Engineer with a passion for delivering exceptional technical support? Do you thrive on troubleshooting and resolving issues to ensure smooth daily operations? If so, you could be the ideal candidate for our IT Support Engineer position!
As an IT Support Engineer, you will be a key player in providing technical support and solutions to end-users, maintaining our IT systems, and ensuring efficient operation across our platforms and networks. You will serve as the first point of contact for IT-related issues, supporting a mix of hardware, software, and network troubleshooting in a dynamic work environment. We are looking for someone who is proactive, adaptable, and has a strong customer-service mindset.

What You’ll Do

• User Support & Troubleshooting: Serve as the first point of contact for user issues, diagnosing and resolving problems in Windows and MacOS environments.
• System Maintenance: Perform routine maintenance on laptops, and network equipment to ensure optimal functionality.
• Hardware & Software Management: Install, configure, and update workstations, software applications, and peripheral devices.
• Network Support: Assist in configuring and troubleshooting network devices and connections, including routers, switches, and firewalls, to ensure secure and efficient operations.
• Ticket Management: Track and document issues through a ticketing system (Jira) and escalate issues as needed for timely resolution.
• Account Administration: Manage user accounts, access permissions, and provide support, for Microsoft and Apple based environment including On-premises Active Directory, Azure Active Directory, O365, Apple business manager and many other business applications.
• Automation Solutions: Develop and maintain scripts and automation workflows using tools (PowerShell, Bash, Terraform) to streamline IT support tasks, improve system performance, and reduce manual effort across routine processes.
• Security & Compliance: Enforce IT security protocols and assist users with secure practices, protecting data and ensuring compliance with policies.
• Documentation: Create and maintain documentation for user support procedures, troubleshooting guides, and FAQs (Confluence).
• Collaboration & Communication: Work with other IT teams to escalate complex issues and enhance systems to support end-user productivity.

Who You’re

• Customer-Focused: You thrive on helping others and delivering a positive support experience.
• Proactive Troubleshooter: You enjoy solving problems and can troubleshoot complex issues in a methodical way.
• Strong Communicator: You communicate effectively with users of varying technical backgrounds and provide clear instructions.
• Team Player: You work well in a collaborative environment and are committed to supporting team goals.
• Organized & Detail-Oriented: You handle multiple tasks efficiently and maintain accurate records and documentation.

Qualifications

• Experience: 5 years of experience in an IT support, help desk or similar role.
• Technical Skills: Experience with Windows, Mac, and Linux systems; troubleshooting hardware and software.
• User Support: Experience with ticketing systems (Jira, ServiceNow or similar) and remote support tools.
• Device Management: Proficiency in self-servicing and troubleshooting using endpoint management tools (Microsoft Intune, Jamf, Rippling or similar).
• Automation Skills: Proficiency with automation tools (PowerShell, Bash or similar) or configuration management (Ansible, Terraform or similar).
• Networking Knowledge: Basic understanding of network concepts such as IP addressing, DNS, and VPN (Global Protect, OpenVPN or similar).
• Language Skills: Fluent English language skills.

If you don’t meet every qualification, we encourage you to apply. We value diverse experiences and perspectives and may have other roles that fit your skills.
About Us
At Spark Networks, we’re dedicated to connecting people and sparking meaningful relationships. As a global dating company, we offer a range of premium and freemium apps that welcome millions of singles worldwide. Our mission is to help people find love and have fun along the way.
Spark Networks is a global dating company with an ever-growing portfolio of premium and freemium apps. Our biggest brand, Zoosk, welcomes 40 million singles to its platform and is available in 80+ countries, translated into 25 languages. We also offer niche brands that cater to specific age groups and religious communities, such as Silver Singles for the over 50s, Christian Mingle, and Jdate for Christian and Jewish singles.
Despite our diverse brand portfolio, our mission remains consistent: to help singles around the world find love and enjoy the journey. We pride ourselves on ensuring our users remain engaged, happy, and satisfied throughout their Spark experience.
As a successful subscription business, Spark Networks boasts significant opportunities for innovation and growth. At our core, we are a consumer technology company, with product management playing a crucial role in driving our success. Our commitment to continuous improvement and user satisfaction keeps us at the forefront of the dating industry.
Ready to join us? Apply now and let’s spark something amazing together

• User Support & Troubleshooting: Serve as the first point of contact for user issues, diagnosing and resolving problems in Windows and MacOS environments.
• System Maintenance: Perform routine maintenance on laptops, and network equipment to ensure optimal functionality.
• Hardware & Software Management: Install, configure, and update workstations, software applications, and peripheral devices.
• Network Support: Assist in configuring and troubleshooting network devices and connections, including routers, switches, and firewalls, to ensure secure and efficient operations.
• Ticket Management: Track and document issues through a ticketing system (Jira) and escalate issues as needed for timely resolution.
• Account Administration: Manage user accounts, access permissions, and provide support, for Microsoft and Apple based environment including On-premises Active Directory, Azure Active Directory, O365, Apple business manager and many other business applications.
• Automation Solutions: Develop and maintain scripts and automation workflows using tools (PowerShell, Bash, Terraform) to streamline IT support tasks, improve system performance, and reduce manual effort across routine processes.
• Security & Compliance: Enforce IT security protocols and assist users with secure practices, protecting data and ensuring compliance with policies.
• Documentation: Create and maintain documentation for user support procedures, troubleshooting guides, and FAQs (Confluence).
• Collaboration & Communication: Work with other IT teams to escalate complex issues and enhance systems to support end-user productivity