Senior IT Technician

at  Verisure Services UK Limited

SKILLS & EXPERIENCE

• Minimum 4 years of experience in the sector
• High level of knowledge in microcomputing and user support.
• Windows 10 and 11 Professional, MAC OS, in enterprise environments
• User / devices administration tool: Active Directory, Intune, O365 admin portal, exchange, Azure
• High resolution capacity for complex incidents.
• Strong communication to conduct business meetings.
• Highly organized and efficient.
• Time management skills.
• Initiative and ability to work in a team.
• Proactivity and autonomy.

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

• Enjoy your birthday off as a special treat.
• Satisfy your cravings at our onsite coffee shop and our canteen
• Stay active with discounted gym and health club memberships.
• Access private healthcare with BUPA and MediCash cash plan.
• Unlock a world of freebies and discounts with PerkBox.
• Earn cash rewards through our employee referral program.
• Enhanced maternity and paternity scheme.
• Enjoy discounts on our alarm systems.
• Contribute to a greener lifestyle with the Cycle to Work Scheme.

• Communicate effectively with stakeholders
• Follow company procedures (KPIs) and policies (security, etc.), remain compliant to ensure standards and quality of service.
• Understand the need to adapt your style to suit the end user and provide clear communication.
• Assess incoming incident and prioritise work according to timescales and processes!
• Proximity support expert (computers, printers, meeting rooms, onboarding / offboarding, inventory management, licensing…)
• Installation of IT equipment and devices (desktops, laptops, peripherals). Windows and IOS technologies.
• IT equipment: Annual growth and renewal plans (life cycle) and ensure the secure erasure of data from obsolete computers.
• Knowledge of the most common third-party applications (Office, Adobe, Cloud, Advanced etc.), as well as enterprise applications.
• Follow company procedures (KPIs) and policies (security, etc.) to ensure standards and quality of service
• Deploy migrations with updates according to new standards (Windows, O365, etc.) and global policies (xS)
• Handle escalation of incidents and requests to Level 2 teams, documentation, FAQs, and follow-up of incidents/requests.
• Keep accurate and timely records within the incident monitoring system making sure that the end user always receives feedback on the progress of faults and changes.
• Collaborate with others to achieve high standards of end user satisfaction.
• Available to provide support to the business line outside of regular working hours when required.
• Ad-hoc tasks requested by manager.