Senior IT Workplace Manager

at  Dentolo Deutschland GmbH

About dentolo
We don’t just offer insurance. We create solutions tailored to needs. Founded in 2015, dentolo builds and operates holistic insurance solutions, radically centered around you. We believe in offering a solution for everyone’s individual needs, so that they and their loved ones can be more carefree. Our solutions are built through conversations with our customers, teams and market specialists. We call this our expert insurance approach. Today, every fourth new online customer in Germany chooses us as their partner for dental and pet health insurance. Our first two brands, dentolo and petolo, are rated 4.5+ of 5 on Google - unlike any other provider. We are customer-obsessed experts that love working together as a team. Our culture is built on collaboration, fast execution and bold actions, always caring about the customer first.
Now we are looking for a motivated and driven Senior IT Manager to join our IT Team. This is an important role at dentolo as we expand our offerings and capabilities, redefine our tech stack and continuously optimize for maximum growth, scalability and efficiency.

• Overseeing IT Workplace, with a focus on managing and resolving complex 1st and 2nd level service/support requests.
• Leading efforts to drive automation and continuous improvement of IT processes, including the implementation of new workflows.
• Managing incident and service management processes to minimize disruption and ensure smooth IT operations.
• Developing, delivering, and managing training programs and educational materials to enhance employees’ IT proficiency.
• Contributing to and managing IT projects aimed at further improving employee enablement and overall IT infrastructure.