Senior IT Workspace Operations Manager
Location: London
Contract Type: Permanent
Work Pattern: Full Time
* Please note experience within Financial Services, together with Service Operations is required for this role *
About The Role
We are looking for an experienced IT Operations Manager with a strong background in Workspace IT services.
The role holder requires the individual to work collaboratively with technical teams and Senior Leadership to effectively communicate and bridge the gap between the the two.
MS Amlin is part of a global top-10 insurance group, MS&AD. We’re made up of four distinct businesses covering Global Reinsurance, Lloyds Franchise, Local Specialty Insurer, and Business Services
MS Amlin Business Services (MS ABS) supports the organisation through legal, HR, facilities management, IT, risk management, compliance, and finance. Our vision is to be a trusted partner and solution provider of choice.

What You’ll Spend Your Time Doing

• Understanding current Operational Process around Workspace IT and seek improvement initiatives.
• Bridge the gap between Technical Teams and Senior Leadership to effectively communicate gaps in process and initiatives for improvement
• Creating reporting processes to ensure Stakeholders are aligned with all ongoing activity
• Work alongside Enterprise Architects to design and deliver appropriate Workspace IT improvements
• Enhancing current operating procedures.
• Findings effective ways to establish current perception of Customer Experience and work with the customer experience teams to be the key input for IT Infrastructure workspace elements

You’re Going To Enjoy This Job If You…

• Work closely with the Technical teams to ensure all required is delivered in a timely and controlled manner.
• Are passionate about improving customer experience
• Enjoy collaborating with technical teams and

What We Need From You

• Previous experience working in a highly regulated environment
• Experience in taking ongoing Operational Improvements and activities and reporting progress effectively to Senior Leadership
• Excellent communication skills

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

• Competitive Base Salary
• Performance Related Discretionary Bonus
• Holiday: 28 days core annual leave, and you can buy up to 5 days
• Pension: A minimum 2% employee contribution plus 7% MS Amlin contribution (9%) up to a maximum of 5% employee contribution plus 13% MS Amlin contribution (18%)
• Private Medical: cover for yourself. Family members/dependants can be added
• Flex Fund: £1,000 (pro-rated based on start date) to spend on flexible benefits
• Life Assurance

Each one of us is unique because of our backgrounds, what we have learned so far and how we express that. Establishing an inclusive attitude helps us, organisationally, to ‘think outside the box’ because it calls on that diverse range of ideas, perspectives and lived experiences.
We commit to continuing our work towards a more diverse and inclusive future by recognising that our business, our teams and every colleague has a part to play in driving the positive change we all want to see.
Our values demonstrate our commitment to providing an environment in which each and every colleague is respected for who they are and what they can contribute to the business, regardless of nationality, race, ethnicity, religion/faith, sexual orientation, gender identity, gender expression, disability, socio-economic background, sex or age.

LI-hybrid #MSABS

• Understanding current Operational Process around Workspace IT and seek improvement initiatives.
• Bridge the gap between Technical Teams and Senior Leadership to effectively communicate gaps in process and initiatives for improvement
• Creating reporting processes to ensure Stakeholders are aligned with all ongoing activity
• Work alongside Enterprise Architects to design and deliver appropriate Workspace IT improvements
• Enhancing current operating procedures.
• Findings effective ways to establish current perception of Customer Experience and work with the customer experience teams to be the key input for IT Infrastructure workspace element