Senior Key Account Manager

at  United Drug

REQUIREMENTS

• Minimum 5+ Years working as a Key Account/Senior manager in the pharma industry.
• A Business Management degree (or equivalent) is preferred.
• Must have experience in the management of key accounts.
• Must have experience of presenting to and engaging at senior management level
• Results driven, with a history of delivering against objectives and targets.
• Excellent negotiation, communication, and relationship-building skills.
• Collaborative mindset with ability to work constructively and positively to influence and engage colleagues and internal stakeholders.
• Attention to detail, high diligence and accuracy in work.
• Proficient in Microsoft Office.
• A strong team player with excellent interpersonal skills.
• A deep understanding of client businesses, enabling the development and alignment of solutions that meet both customer and company needs.
  About United Drug
  United Drug is Ireland’s largest pharmaceutical distribution company and was originally founded by a group of pharmacists in Ballina, Mayo in 1948. In 2022 United Drug became part of the PHOENIX group and is now part of Europe’s leading healthcare provider in the sector. Employing more than 650 staff across operations in Dublin, Limerick and Mayo, we partner with more than 1,900 pharmacies, hospitals, clinics and primary care centres across Ireland. The business spans across three business units; United Drug Wholesale, United Drug Distribution and United Drug Consumer - all leaders in their category.
  About PHX Ireland & PHOENIX Group
  As Irelands leading fully integrated healthcare provider, we are proud of our mission - We deliver health.
  PHX Ireland Group employs over 1,800 talented and experienced people, all passionate about supporting their customers and patients and striving to enhance the quality of life for millions of patients every single day.
  We operate 5 distribution centres, pharmacies nationwide, deliver over 85 million packs to Irish pharmacies and hospitals, and serve over 500,000 patients each year.
  By working collaboratively together to provide these solutions, PHX Ireland can enable a sustainable healthcare system and support Irish Healthcare needs.
  PHX Ireland is part of the PHOENIX group. Having access to Europe’s leading healthcare provider helps us grow and evolve, by adopting best practice, and sharing insights, processes, and expertise we can continuously improve our offering and drive Irish Healthcare forward.
  We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to jobs@phxireland.ie

ROLE SUMMARY

This role will lead the key account function in UDW. The role will manage strategic & Key accounts. These accounts will have multiple outlets across Ireland. The role will be responsible for developing a win / win way of working with these customers at a strategic level and report directly to the Head of Sales. Additionally, this role will form part of the commercial leadership team for the wholesale business in Ireland.

KEY RESPONSIBILITIES

• Responsible for the development and implementation of a key account strategy and way of working.
• Create and deliver joint business plans tailored to strategic and key account customers.
• Act as the primary point of contact for UDW Strategic / Key customers.
• Build and develop professional relationships with defined client base.
• Lead and manage complex contract negotiations including - pricing strategies, service level agreements, long- term agreements and joint business plans.
• Define, monitor and share all commercial key performance indicators (KPI’s) within the strategic / key account customer base.
• Engage regularly with existing customers to maximize the value and utilization of subscription and consulting service such as Pharmax (Buying Group) and ARC (Claims Management/Business Intelligence).
• Understand and anticipate client’s information needs across a range of business functions including competitive intelligence, product marketing, market research and medical affairs.
• Lead the on-boarding process with clients to help familiarize new customers with our service offerings and approach.
• Collaborate with the Sales Manager and Area Managers to achieve sales and development objectives.