Senior L3 Production Support (.Net, Angular, Rest API) - Remote

at  Cognizant

At Cognizant, our global community sets us apart—an upbeat, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw encouragement from dedicated colleagues and leaders. Cognizant is right where you belong.

ROLE OVERVIEW

We are seeking a highly skilled Senior .Net Support Specialist to join our dynamic team. In this crucial role, you will be responsible for providing expert-level support and guidance for our .Net applications, ensuring smooth operations and resolving complex issues using .NET Rest API, Angular8+ version, SQL, Linq, Entity Framework. You will serve as a key liaison between technical teams and collaborators, facilitating effective communication and collaboration to enhance system performance and user experience. You should be prepared to troubleshoot high-impact problems, implement solutions, and contribute to system optimizations.

WHAT YOU’LL DO

In this role, you will:

• Provide expert-level support for .Net applications and infrastructure.
• Troubleshoot and resolve complex issues in a timely manner.
• Collaborate with multi-functional teams to enhance system performance.
• Mentor and train junior support staff on .Net technologies.
• Develop and maintain documentation for support processes and procedures.
• Assist in the design and implementation of system improvements.
• Monitor application performance and implement optimizations as needed.

WHAT YOU BRING TO THE ROLE

To excel in this role, you should bring:

• Minimum 8+ years of experience in L3 production support experience using .NET Rest API, Angular8+ version, SQL, Linq, Entity Framework
• Minimum 3+ years of experience in Azure App Insight.
• Experience in end to end L3 production support experienced with knowledge on different metrics, SLA, well enough to identify the scopes, issues in production, debugging is must.
• Experience in identify the issues and communicate with appropriate collaborators on time
• Experience in handling team at Offshore-Onshore model
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong verbal and written communication skills for effective collaboration with technical and non-technical teams.
• Bachelor’s degree or equivalent experience in Computer Science, Data Analytics, or a related field.