Senior Lead - Account Management

at  Allianz Partners

Lead, maintain and develop key accounts to ensure positive client experience, renewal and maximise profitability through strategic account management

CLIENT EXPERIENCE

• Easy, quick and high quality interactions with all touch points and escalation resolution in a swift and client centric manner
• Provide tailored effective, innovative and timely solutions to client’s business challenges
• Provide a outstandingly positive and engaging client experience all the time
• Independently identify and implement innovative and efficient solutions to client’s requirements and challenges
• Independently manage any escalations to ensure a swift and client centric resolution
• Pro-actively review and analyse client experience results to identify possible areas for improvement
• Pro-actively seek, document and share feedback from client on service delivery
• Ensure tailored processes, products and services are documented and optimised over time to improve efficiency
• Boost client stickiness

OTHER REQUIREMENTS

• Acts as technical lead for team on cross functional projects
• Lead, train and mentor team members
• Drives development and implementation of technical parameters, policies and frameworks for others to work within
• Uses best practices and knowledge of internal or external business issues to improve products or services
• Requires detailed, in depth knowledge and significant experience in own discipline and understanding of the broader business, financials, products/services and the market
• Serves as the best practice resource within own discipline, or as technical expert on cross functional projects
• Analyses and resolves highly complex technical problems, with far-reaching impact, that do not have routine solutions and where precedent may not exist
  56126 | Sales & Distribution | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
  Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
  We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
  We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
  Join us. Let’s care for tomorrow.
  Job Level:
  Professional
  Location:
  Dublin, IE, D12 P651
  Area of Expertise:
  Sales & Distribution
  Unit:
  Allianz Partners
  Employing Entity:
  AWP Health & Life SA
  Job Type:
  Full-Time
  Remote Job:
  Hybrid working
  Employment Type:
  Permanent
  ID:
  56126
  Position Cluster:
  Non-Executiv

Please refer the Job description for details